Banking Support Specialist – Contact Center I

First Interstate Bank; Meridian (ID); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

Child Care Assistance Program

Exercise reimbursement program

Job summary

First Interstate Bank is seeking a Contact Center Specialist I to assist clients with financial inquiries through inbound calls. This role prioritizes delivering quality customer interactions while supporting various banking-related inquiries.

The ideal candidate will possess effective communication skills, a strong understanding of banking products, and the ability to manage multiple tasks. The position offers generous paid time off, childcare assistance, and an engaging work environment.

Qualifications

• Minimum 6–12 months in a relevant role preferred.
• Previous experience in banking or call center preferred.

Responsibilities

• Support daily incoming calls in a flexible work environment.
• Provide outstanding customer service to both internal and external clients.
• Document client interactions in a CRM tool.

Skills

Ability to balance multiple tasks effectively

Active listening and empathy

Thorough understanding of banking products

Strong communication skills

Adaptable to change

Detail-oriented

Ability to work independently

Education

High School Diploma or GED

Job description

First Interstate Bank is seeking a Contact Center Specialist I to assist clients with financial inquiries through inbound calls. This role prioritizes delivering quality customer interactions while supporting various banking-related inquiries.

The ideal candidate will possess effective communication skills, a strong understanding of banking products, and the ability to manage multiple tasks. The position offers generous paid time off, childcare assistance, and an engaging work environment.