Banking Specialist II - Teller/CSR

Orrstown Bank; Baltimore, Northern (MD, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Long-term disability

Short-term disability

Employee, spouse and dependent life,AD

Job summary

Orrstown Bank in Perry Hall, Baltimore, MD is seeking a Banking Specialist II - Teller/CSR to handle client transactions, service requests, and new accounts with strong conversational skills.

A high school diploma and at least 1 year banking experience are required; post-hire NMLS Registry is expected. Benefits include medical, vision, and disability protections, with opportunities for growth and mentorship.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year in related banking positions.
• NMLS Registry required post hire.
• Familiarity with bank products helps cross-sell.

Responsibilities

• Process paying/receiving transactions and support client requests.
• Identify sales opportunities and support partner referrals.
• Balance teller cash drawer and perform branch tasks.
• Assist with new account openings and client servicing.
• Mentor new associates and uphold BSA/AML training.

Skills

Communication skills

Mathematical skills

Computer skills

Interpersonal relations

Attention to detail

Cross-selling

Security procedures

Education

High school diploma or equivalent

NMLS Registry (post hire)

Tools

Financial software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Banking Specialist II - Teller/CSR

Regular - Full time Clerical Perry Hall, Baltimore, MD, US

4 days ago Requisition ID: 2918

Salary Range: $18.00 To $22.00 Hourly

About the Role:

The Banking Specialist II will serve as a primary representative for the financial center in both processing paying/receiving transactions for client requests and supporting client servicing and new account requests. This position will demonstrate strong client conversational skills utilizing the Bank defined conversation strategy. In addition, the Banking Specialist II will engage in conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Banking Specialist II will possess good judgement and decision‑making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

Minimum Qualifications:

• A high school diploma or equivalent.
• A minimum of one (1) year experience in related banking positions.
• NMLS Registry required post hire.

Preferred Qualifications:

• Bank product and services training.
• Familiarity with financial software.

Responsibilities:

• Through active engagement in client conversation and financial need exploration, supports achievement of assigned quarterly and annual goals, specifically deposit growth, credit card sales, and leveraging business partner relationships to collaborate and support partner referral goals.
• Identify sales and service to sales opportunities.
• Supports all marketing and sales strategies through active engagement in outbound calling activities to clients.
• Supports a positive client experience by performing all teller transactions accurately and balancing teller cash drawer as needed.
• Assists with branch opening and end-of-day processes.
• Demonstrates proficiency of all operating systems, to support both the new account opening process, service transactions and overall client relationship management.
• In the absence of the Branch Executive Officer, assumes responsibility of required operational tasks such as oversight of the branch vault, weekly cash shipment tasks, and ATM cash management.
• Supports onboarding of new associates within the financial center, specifically serving as a mentor/coach for new associates through on the job training/job shadowing.
• Responsible for understanding the Bank’s BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applying this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.
• Satisfactorily completes all required annual regulation, sales and service training.

Skills:

Proficient reading, verbal, and written communication, mathematical, computer, and interpersonal relations skills; strong attention to detail and be organized; clear understanding of bank products and services to cross-sell to clients; adept at cross-selling bank products and services; be knowledgeable of and adhere to security procedures.

At Orrstown Bank, our employees are our most valuable asset. Our benefits package is designed to help our team achieve work/life balance, maintain a healthy lifestyle, and plan for the future.

• Medical insurance
• Vision insurance
• Long-term disability
• Short-term disability
• Employee, spouse and dependent life and AD&D insurance