Banking Specialist II/Teller II

Orrstown Bank; Carlisle (Cumberland County); On-site; USD 36,000 - 52,000; Full time

Job summary

Orrstown Bank in Carlisle, PA seeks a Banking Specialist II to serve as a primary representative for the financial center, handling paying and receiving transactions and supporting client servicing and new account requests.

The role emphasizes strong client communication, discovery to align client needs with appropriate solutions, and careful balance of risk with the client experience.

The ideal candidate will have solid cash handling experience and a customer-focused mindset.

Qualifications

• Experience in cash handling
• Minimum of 1 year in related banking positions preferred
• Strong communication and customer service skills
• Knowledge of bank products and cross-selling

Responsibilities

• Process paying and receiving transactions for client requests
• Support client servicing and new account requests
• Engage in conversational discovery to align client needs with solutions
• Maintain sound balance of risk and client experience

Skills

Communication

Attention to detail

Cross-selling

Customer service

Math skills

Computer skills

Interpersonal skills

Security procedures

Education

High school diploma or equivalent

Job description

The Banking Specialist II will serve as a primary representative for the financial center in both processing paying/receiving transactions for client requests and supporting client servicing and new account requests. This position will demonstrate strong client conversational skills utilizing the Bank defined conversation strategy. In addition, the Banking Specialist II will engage in conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Banking Specialist II will possess good judgement and decision making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

A high school diploma or equivalent. Prior cash handling experience; minimum one (1) year of experience in related banking positions preferred.

Proficient reading, verbal, and written communication, mathematical, computer, and interpersonal relations skills; strong attention to detail and be organized; clear understanding of bank products and services to cross-sell to clients; adept at cross-selling bank products and services; be knowledgeable of and adhere to security procedures.