Banking Specialist 3

Convergint; El Paso (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

10 Company Holidays

Paid Time Off starting at 13 days

Medical, Dental & Vision Plan

Life insurance

Disability Plan

Wellness Program

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement

CSR Day

Cell phone reimbursement

Job summary

Convergint is seeking a full-time Banking Service Technician to install, repair, and service a range of banking equipment, including drive-up, locksmith, and electronic systems. You will troubleshoot, program, and maintain remote units, with opportunities to mentor junior staff and contribute to project planning.

The role requires strong communication, problem-solving abilities, and a customer-focused mindset to deliver world-class service.

Qualifications

• High School diploma or GED required; associate degree preferred.
• Minimum 5 years of banking equipment service experience in a commercial/industrial setting.
• Experience with security, electronic, or banking equipment is a plus.
• Advanced knowledge of drive-up and electronic banking systems preferred.

Responsibilities

• Install, program, test, repair, and service drive-up, locksmith, and electronic banking systems.
• Troubleshoot and repair remote units and associated components.
• Respond to routine, scheduled, and after-hours service calls.
• Mentor junior staff and support training of the team.
• Estimate costs, timelines and materials for replacements and updates.
• Ensure compliance with manufacturer specifications and safety policies.

Skills

Customer focus

Communication

Adaptability

Problem solving

Industry knowledge

Education

High School Diploma

Associate degree preferred

Tools

DVRs

NVRs

Locksmith tools

Networking basics

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will install, repair, rebuilding, replacement, programming, and service for a wide variety of equipment and systems. The Banking Specialist III is likely to be skilled in all three areas of specialization: locksmiths, drive up and electronic. As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Installs, programs, tests, repairs, and services a variety of routine to complex systems and equipment for drive up, locksmith and electronic projects. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or replaces damaged components of remote units.Troubleshoots, repairs, and replaces all components of remote, audio and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.Handles complex installations for the remote units such as alert systems. Installs new units with final connections, testing and training.Responds to all types of customer service calls including the most complex calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, and of moderate scope and complexity and may require originality and ingenuity in some situations.Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.Inspects completed work for conformance with specifications, requirements, and compliance with applicable with manufacturers specifications.Estimates cost, time, and materials for replacement equipment.Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses expert troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.Keeps up to date and informed on all company policies.Presents a professional image of Convergint at all times in appearance and behavior.Performs other duties and responsibilities as requested or required.What You’ll NeedExpert knowledge of drive up, locking and electronic systems specific to banking industry.Expert knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.Advanced knowledge of mechanical and electrical systems.Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.Exceptional communication skills both oral and written.Adaptability – Responds effectively to changes in situation or information.Company BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leaveRequirements:Education: High School/GED or equivalent experiencePreferred Education: (but not required):Associate’s degree (e.g. Electronics) strongly preferredTechnical diploma and/or equivalent trade experience preferred (e.g. Electrician)Minimum Experience:5 years of previous banking Specialist experience within a commercial, industrial, or facilities operation setting required5 years of experience in one or more of the following industries preferred: security, electronic, banking equipment requiredConvergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.