Banking Services & Customer Care Specialist

Star Bank; Minnesota; On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D

LTD

Travel accident insurance

EAP

401(k)

Holidays

PTO

Birthday leave

Volunteer time off

Job summary

Star Bank in Annandale, MN, is seeking a Customer Service Representative to conduct teller transactions and deliver exemplary service in person, by phone, or email. The role requires rotating Saturdays at Maple Lake and occasional work at Annandale and Maple Lake locations.

You will greet customers, process transactions, cross-sell bank products, and support digital banking questions while maintaining accuracy and confidentiality in a friendly, team-oriented environment.

Qualifications

• Proficiency with money handling and MS Word/Excel/Outlook.
• Ability to operate a 10-key calculator and other office equipment.
• Ability to communicate clearly and maintain discretion and confidentiality; high accuracy.

Responsibilities

• Conduct basic customer service transactions and answer questions about Star Bank accounts.
• Greet customers professionally and hospitably.
• Cross-sell bank products and balance daily.
• Navigate banking software to process transactions and assist with digital banking.
• Provide timely feedback to leadership about service issues and customer concerns.
• Attend ongoing trainings and support regional offices as needed.

Skills

Money handling

Customer service

Communication

Attention to detail

Multitasking

Discretion

Problem solving

Time management

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Windows

Internet

10-key calculator

Job description

Star Bank in Annandale, MN, is seeking a Customer Service Representative to conduct teller transactions and deliver exemplary service in person, by phone, or email. The role requires rotating Saturdays at Maple Lake and occasional work at Annandale and Maple Lake locations.

You will greet customers, process transactions, cross-sell bank products, and support digital banking questions while maintaining accuracy and confidentiality in a friendly, team-oriented environment.