Banking Sales Associate: Customer Service & Transactions

United Bank; Kill Devil Hills (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

United Bank is seeking a Sales Associate in Kill Devil Hills, NC to support daily branch operations and customer service. You will process transactions, promote banking products, and help meet branch goals with a team-focused approach.

The role requires a high school diploma, training completion, money handling experience, and strong communication in English (Spanish a plus). Flexible hours may apply in a busy branch environment.

Qualifications

• High school diploma or equivalent.
• Successful completion of the Bank's in-house Sales Associate Training Program.
• Previous customer service contact experience is highly desired.
• Ability to demonstrate a sales-oriented professional demeanor.
• Excellent communication skills required; Verbal and written communications skills in Spanish or additional language a plus.
• Experience in handling money preferred.
• Proficiency in Microsoft Office Products (Word, Excel) required.
• Understanding and working knowledge of appropriate core banking system is a plus.
• Detailed oriented.
• Professionalism and confidentiality are essential.
• Flexibility on work schedule as business needs arise.

Responsibilities

• Operate with accuracy and efficiency with core banking systems and processing transaction with a sales associate cash drawer.
• Balance assigned cash daily and maintains strict adherence to security procedures and sole control of cash drawer and assigned cash limits.
• Adhere to cash differences/controllable losses policy.
• Identify customers, by understanding and obtaining proper documentation of identification, obtains and/or verifies endorsements/payees, cash and checks/withdrawals/transfers and obtains supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds.
• Comply with all department and company policies, procedures, and overall security.
• Prepare mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures.
• Contribute to the responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans.
• Ensure delivery of excellent customer service throughout the Bank by adhering to sales and service standards.
• Promote and maintain positive relationships with all internal and external customers.
• Responsible for keeping current and being knowledgeable in order to communicate the Bank's products and services to clients.
• As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled hours.

Skills

Customer service

Sales-minded

Excellent communication

Bilingual Spanish/English

Money handling experience

Education

High school diploma or equivalent

Bank in-house Sales Associate Training Program

Tools

Microsoft Office (Word, Excel)

Core banking system

Job description

United Bank is seeking a Sales Associate in Kill Devil Hills, NC to support daily branch operations and customer service. You will process transactions, promote banking products, and help meet branch goals with a team-focused approach.

The role requires a high school diploma, training completion, money handling experience, and strong communication in English (Spanish a plus). Flexible hours may apply in a busy branch environment.