Banking Relationship Spc 1

Farmers & Merchants Bank of Long Beach; Santa Ana (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Farmers & Merchants Bank of Long Beach is seeking a Banking Relationship Specialist to be the first point of contact at the branch, delivering a white-glove customer experience and driving sales through needs analysis and tailored recommendations.

The role involves cross-selling bank products, handling accounts, and resolving customer questions both in person and by phone, while adhering to regulatory requirements and internal policies. Travel to various locations may be required.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years teller experience preferred.
• 4+ years New Accounts/Sales Experience preferred.

Responsibilities

• Consult with clients about financial goals and promote F&M products and services to meet those needs.
• Actively cross-sell bank products and refer clients to other departments for additional needs.
• Open new personal and business accounts and/or perform maintenance in line with policies and procedures.
• Explain bank procedures and requirements and prioritize work to maximize customer service.
• Quote rates, terms and fees on bank products and services.
• Take responsibility for developing and maintaining knowledge required to fulfill job functions.

Skills

Customer Service

Business Development

Sales Skills

Critical Thinking

Active Listening

Communication Skills

Education

High School Diploma

Tools

DeskTop Computers

Currency Machines

Scanners

Teller Cash Recyclers

Job description

Job Summary

The Banking Relationship Specialist is our first customer contact and one of the key people to set the tone of service and sales at the branch level. They will maintain a professional image and follow standard operational, services and sales processes, including using the sales road map to make appropriate needs analysis, provide recommendations and solutions for those needs, cross sell the appropriate bank products and services, and delivering a white glove customer experience that exceeds expectations.

Essential Duties

• Consult with clients and prospects about their financial goals and needs, and identify and promote F&M products and services to best meet those needs.
• Actively cross-sell bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments for additional needs.
• Address and resolve customer concerns and questions both in person and via telephone pertaining to account activity and perform customer research.
• Review customers? accounts and answer customers? questions both in person and via telephone pertaining to account activity and perform customer research.
• Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
• Explain bank procedures and requirements, prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem solving skills.
• Support new marketing campaigns and product launches.
• Quote rates, terms and fees on bank products and services.
• Collect and review all account documentation and assume responsibility for its proper completion.
• Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management.
• Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.
• Perform outbound client contact to establish and build relationships.

Banking Relationship Specialist Levels & ClassificationsThe Banking Relationship Specialist position has multiple levels, and each level is defined in the Banking Relationship Specialist Classifications document. The Banking Relationship Specialist Classifications document will include additional essential duties and required knowledge and skills for each level.

Non-Essential Duties

• File Maintenance

Required Knowledge

• Regulation CC
• Regulation DD
• Regulation E (EFT) Overview
• Regulation BB (CRA) Overview
• Regulation B (ECOA) Overview
• Regulation C (HMDA) Overview
• Regulation X (RESPA) Overview
• Regulation Z (Truth in Lending) Overview
• Bank Secrecy Act
• FDIC Insurance
• Privacy Laws
• Teller Operations and Procedure
• Complaint Documentation Policy
• Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements.
• This position will elevate suspicious activity to supervisory staff and/or BSA department.
• Completes compliance and other technical training workshops as assigned.

Basic Knowledge, Skills and Abilities

• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Customer Service Skills
• Business Development Skills
• Basic Sales Skills
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn.
• Ability to use oral communication techniques to sell products or services
• Ability to respectfully communicate with Supervisors and Co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people

Equipment Operated

• Desk Top Computers
• Currency Machines
• Scanners
• Teller Cash Recyclers
• Standard Office Equipment (copiers, fax machines)

Physical Requirements & Work Environment

• Requires repetitive movement.
• Requires sitting for prolong periods of time.
• Requires lifting up 25lb
• Requires using hands to handle, control or feel object
• Office setting w/controlled temperature

Education and Experience

High School Diploma or equivalent required Preferred candidate should possess 1-2 years of teller experience and 4+ years of New Accounts/Sales Experience

Additional Requirements

• Professional business attire
• Ability to travel to various bank locations as needed
• Saturday hours are required to meet business needs regardless of primary location business hours

This job description is not intended to be all-inclusive, and employees will also perform other duties as assigned by management as required.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

July 15, 2021