Banking Relationship Spc 1

Farmers & Merchants Bank of Long Beach; Tustin (CA); On-site; USD 51,000 - 78,000; Full time

Job summary

Farmers & Merchants Bank of Long Beach is seeking a Banking Relationship Specialist (BRS) to deliver excellent customer service and assist with teller transactions in branch locations. The role includes opening and maintaining accounts, cross-selling, and resolving client issues in compliance with bank procedures.

The BRS will research and resolve account problems, perform routine teller functions as needed, and actively engage with clients to build lasting relationships in a fast-paced branch

Qualifications

• High School Diploma or equivalent.
• At least 1 year teller experience.
• At least 1+ years in new accounts/sales experience.
• Strong customer service and sales skills.
• Ability to adhere to bank policies and procedures.
• Basic mathematics and numerical literacy.

Responsibilities

• Consult with clients about financial goals and promote F&M products and services that meet those needs.
• Actively cross-sell Bank products and refer clients to other departments.
• Address and resolve client concerns to maintain relationships.
• Open new personal and business accounts or perform maintenance per policies.
• Explain procedures and prioritize work to maximise service and handle interruptions.

Skills

English proficiency

Math skills

Time management

Sales skills

Critical thinking

Active listening

Oral communication

Interpersonal communication

Education

High School Diploma or equivalent

Job description

The Banking Relationship Specialist (BRS) is responsible for providing excellent customer service and sales and performing teller transactions for clients at branch locations. This includes functioning as both a Banking Relationship Specialist and Teller as deemed necessary when the branch experiences a greater volume of client traffic. The BRS is responsible for assisting in account set‑ups by completing administrative forms and processes, researching, and resolving account problems and conducting essential follow‑up with clients as necessary and in accordance with established Bank policies and procedures.

Key Responsibilities

• Consult with clients and prospects about their financial goals and needs and identify and promote F&M products and services that best meet those requirements.
• Actively cross‑sell Bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments for additional needs.
• Address and resolve client concerns to maintain valued client relationships.
• Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
• Explain Bank procedures and requirements prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem‑solving skills.
• Support innovative marketing campaigns and product launches.
• Quote rates, terms, and fees on Bank products.
• Collect and review all account documentation and assume responsibility for its proper completion.
• Completes daily maintenance to client’s accounts such as, change of address, check reorders, ordering copies of statements, and changing signers.
• Process client requests by mail such as deposits, transfers and setup or cancellation of automatic withdrawals.
• Research and resolve client account problems by communicating with departments on check encoding errors, deposits not credited and interest adjustment.
• Perform routine teller transactions as needed.
• Comply with Bank security guidelines and procedures.
• Comply with federal & state internal regulations.
• Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management.
• Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.
• Perform outbound client contact to establish and build relationships.
• File Maintenance

Compliance Responsibilities

Complies with all applicable state and federal banking laws, regulations, and internal policies related but not limited to lending, operations, and deposit requirements, including Bank Secrecy Act (BSA), Anti‑Money Laundering (AML) requirements, Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP) requirements, Financial Elder Abuse reporting laws, Sexual Harassment prevention policies, information security and privacy requirements.

Required Knowledge

• Regulation CC
• Regulation DD
• Regulation E (EFT) Overview
• Regulation BB (CRA) Overview
• Regulation B (ECOA) Overview
• Regulation C (HMDA) Overview
• Regulation X (RESPA) Overview
• Regulation Z (Truth in Lending) Overview
• Bank Secrecy Act
• FDIC Insurance
• Privacy Laws
• Teller Operations and Procedures
• Complaint Documentation Policy

Knowledge, Skills and Abilities

• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Organization and Time Management Skills
• Basic Sales Skills
• Critical Thinking, Judgment & Problem‑Solving Skills
• Ability to actively listen & learn.
• Ability to use oral communication techniques to sell products or services.
• Ability to respectfully communicate with Supervisors and Co‑workers
• Ability to effectively deal with unpleasant, angry, or discourteous people.

Equipment Operated

• Operates standard electronic computers and customary office equipment required to perform essential job functions.
• Use of equipment is required, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA).

Physical Requirements & Work Environment

The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Nothing in this description is intended to limit the availability of reasonable accommodation under applicable law.

• Ability to perform repetitive movements associated with office and computer-based work.
• Ability to sit and or stand for extended periods of time to perform essential job functions.
• Ability to lift, carry, or move objects weighing up to 25 pounds, with or without reasonable accommodation.
• Ability to use hands and fingers to manage, manipulate, or feel objects and operate standard office equipment.
• Work is primarily performed in an office environment with a controlled temperature and standard office conditions.

Education and Experience

• High School Diploma or equivalent required.
• Preferred candidate should possess 1 year of teller experience and 1+ years of New Accounts/Sales Experience

Minimum Absence Requirement

Some positions within the Bank have been designated as sensitive positions due to access to critical systems, records, or processes. In accordance with Bank policy and sound internal—control practices, employees in sensitive positions are required to complete a mandatory consecutive absence from essential duties each calendar year to support segregation of duties and independent review.

The required absence will be scheduled in coordination with management to ensure continuity of operations. Administration of absence, including paid or unpaid status, will comply with all applicable federal, state, and local wage and hour and leave laws, including California requirements.

Required Minimum Absence for This Position: Two (2) Consecutive Weeks

For qualified positions, the Bank may designate an Officer Title based on the role’s job level, scope of responsibility, and alignment with established competency frameworks. Eligibility for an Officer Title designation is contingent upon the employee meeting defined competency, performance, and experience requirements and is governed by applicable Bank policies, governance standards, and required approval processes.

• This position is not eligible for an Officer Title.

Compensation

The listed range represents the full compensation range for this position. Placement within the range will be determined based on factors including skills, relevant experience, job‑related qualifications, geographic location, and internal equity, in accordance with Bank compensation policies.

• Non‑Exempt Hourly Rate: $24.50 – $37.50 per hour

Disclaimer

This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other duties as assigned, consistent with business needs and applicable law.

Farmers and Merchants Bank of Long Beach reserve the right to modify, amend, or discontinue job duties or requirements at any time. Nothing in this job description creates a contract of employment, either express or implied, or alters the at‑will nature of employment.