Banking Operations Manager - Unclaimed Property & Banking Operations Support

Western Alliance Bancorporation; Phoenix (AZ); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Competitive salary

Equity/ownership stake

Medical and dental insurance

401k with match

Tuition assistance

Employee volunteer program

Wellness program

Job summary

Western Alliance Bancorporation seeks a Banking Operations Support Manager for Unclaimed Property and Banking Operations Support in Phoenix. You will lead a team responsible for due diligence, escheatment, account protection, funding, state reporting, vendor oversight, and audit responses across BOS activities.

Responsibilities include managing unclaimed property lifecycle, data quality, and reconciliations, while modernizing processes through SQL/workflow improvements and automation.

Qualifications

• Minimum 10+ years in Branch Banking Operations or Deposit Operations.
• Bachelor's degree or equivalent required.
• Leadership experience in regulated processes with strict deadlines.
• Strong knowledge of banking operations, regulatory compliance, and customer service.
• Excellent communication skills, both written and verbal.

Responsibilities

• Lead the team for unclaimed property program and BOS processes.
• Oversee data collection, due diligence, owner validation, and account disposition.
• Manage state reporting, remittance, and audit response activities.
• Oversee audits/examinations support and corrective actions.
• Ensure process governance, controls, and service levels across BOS activities.
• Drive modernization: SQL/workflow improvements and automation.

Skills

Leadership

Branch Banking Operations

Deposit Operations

Regulatory compliance

Communication skills

Data analysis

Vendor management

Education

Bachelor's degree or equivalent

Tools

SQL

Sovos

Job description

Job Title:Banking Operations Manager - Unclaimed Property & Banking Operations SupportLocation:CityScapeWhat you'll do:As a Banking Operations Support Manager for Unclaimed Property and Banking Operations Support will lead the team responsible for the Bank’s operational unclaimed property program and assigned deposit operations support processes. The role is accountable for accurate and timely due diligence, escheatment, account protection, account closure, funding, state reporting support, vendor oversight, audit response, reconciliations, controls, and evidence retention, while also maintaining disciplined service delivery and process governance across assigned BOS activities.Lead the enterprise unclaimed property operating cycle across applicable legal entities, Lines of Business, property types, jurisdictions, systems, and vendor relationships.Maintain the annual unclaimed property calendar covering data requests, analysis, due diligence, preliminary reporting, account closure, funding, state reporting, remittance, final reporting, and audit deadlines.Oversee data collection and quality review for deposit accounts, retirement accounts, safe deposit boxes, cashier’s checks, expense checks, interest checks, dividend checks, securities, escrow accounts, mortgage-related checks, credit balances, and other applicable property types.Oversee due diligence populations, customer and branch responses, owner-contact validation, removal decisions, account reactivation, callback controls, and documentation supporting final disposition.Oversee account closure, general ledger funding, state-total reconciliation, wire or ACH preparation, independent approval, remittance, and final state package reconciliation.Manage the Sovos relationship or successor provider, including schedules, data layouts, file-processing agreements, analysis parameters, due diligence proofs, access, funding requests, filing deliverables, variances, and escalation paths.Lead operational support for unclaimed property audits and examinations, including Kelmar and KGS request tracking, historical filing reconstruction, data validation, evidence production, response quality review, and corrective actions.Provide management oversight for assigned Banking Operations Support processes, including inactive and dormant accounts and related deposit operations support activities, controls, procedures, service levels, escalations, and customer asset protection.Oversee process and control governance for assigned BOS activities, including reconciliations, approvals, account maintenance, access governance, records retention, business continuity, and audit readiness.Lead ongoing modernization of unclaimed property and BOS processes, including SQL or workflow improvements, automation requirements, EWFT standardization, reporting, training, and documented knowledge transfer.What you'll need:10+ years of related experience in Branch Banking Operations, Deposit Operations or similar field.Bachelor's degree or equivalent experience required.Previous leadership experience required.Experience managing regulated processes with fixed filing, payment, notice, or reporting deadlines.Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.Advanced knowledge and experience working in high-volume or critical issue customer service roles, with prior experience in similar functions.Advanced speaking and writing communication skills.May require up to 25% travel.Preferred Qualifications:Advanced knowledge of unclaimed property operations, including dormancy and escheatment, owner-generated activity, due diligence, state filing cycles, NAUPA concepts and property codes, account closures, funding, state remittance, final reconciliation, and audit support.Experience managing a complete unclaimed property filing cycle and reconciling property records, general ledger funding, vendor requests, and state totals.Experience with unclaimed property audits, historical filing reconstruction, managed-service vendor oversight, and evidence production.Benefits you’ll love:We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation