Banking Department-Corporate Customer Service Associate

Bocusa; New York (NY); On-site; USD 42,000 - 90,000; Full time

Job summary

Bocusa located in New York, NY is seeking a dedicated individual responsible for promoting business through excellent customer service. The role requires handling various banking operations, including assisting customers with transactions and compliance adherence.

The ideal candidate holds a Bachelor’s degree, has at least 3 years in banking, and speaks Mandarin fluently. A competitive salary range from $42,000 to $90,000 yearly will be offered based on qualifications.

Qualifications

• 3+ years of work experience in banking operations required.
• Demonstrated knowledge of banking products and services.
• Verbal and reading proficiency in Mandarin is mandatory.

Responsibilities

• Assist customers with account-related requests and inquiries.
• Cross-sell bank products based on customer needs.
• Understand compliance with all applicable regulatory guidelines.

Skills

Customer Service

Bilingual in Mandarin

Banking Operations Knowledge

Education

Bachelor’s degree in business or related field

Master’s degree or above

Job description

Overview

The incumbent is responsible for promoting business for the Bank by overseeing the Banking Service function in delivering excellent customer services to existing and potential customers.

Responsibilities

Include but are not limited to:

Customer Service, Reporting and Operational Support (80%)

• Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others.
• Collect customer’s identification documents in accordance with the bank’s KYC policy.
• Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners.
• Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures.
• Research and resolve customer problems, acts as customer liaison between other bank departments when necessary.
• Prepare bank correspondences to customers and handle any returned mailing
• Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report, and etc.
• Input, maintain debit cards within system.
• Handle daily operation of special depository products like CDARS, IC, School District Deposit, and other structural deposit services.
• Review and consolidate inactive accounts for processing of abandoned property in accordance with bank policies and procedures.
• Conduct internal account reconciliation.

Compliance (20%)

• Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
• Send, process and follow up RFI.
• Identify and elevate compliance related red flags or suspicious activities.
• Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules.

Qualifications

• Bachelor’s degree in business or related field is required; master’s degree or above is preferred.
• At least 3 years of work experiences in banking business and banking operation is required for Associate level.
• Demonstrate adequate knowledge of banking products and services, and banking operational procedures.
• Bilingual ability in Mandarin (verbal & reading proficiency) is required.

Pay Range

Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.

USD $42,000.00 - USD $90,000.00 /Yr.