Banking Customer Service Representative

Prodware Solutions; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading solutions provider is looking for a Customer Service Representative for a fully remote role. You will handle inquiries from brokers and clients regarding banking products while ensuring adherence to service standards. Ideal candidates will have familiarity with banking products and excellent communication skills. This is a unique opportunity to provide quality service in the financial sector.

Qualifications

• Familiarity with banking products and financial transactions is essential.
• Experience in financial services or call center operations is a plus.
• Ability to follow structured processes and maintain high accuracy.

Responsibilities

• Respond to incoming calls regarding banking inquiries.
• Ensure adherence to call procedures and customer service standards.
• Provide accurate information and solutions to customer inquiries.

Skills

Effective communication

Customer service quality

Attention to detail

Job description

A company is looking for a Customer Service Representative for a 100% remote position.

Key Responsibilities:

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding banking inquiries
• Ensure adherence to established call procedures and customer service standards
• Provide accurate information and solutions to customer inquiries professionally

Required Qualifications:

• Familiarity with banking products, payment systems, and financial transactions
• Experience in financial services or call center operations is a plus
• Ability to follow structured processes and maintain high accuracy levels
• Strong ability to communicate effectively and provide high-quality customer service
• Ability to work under supervision and follow established guidelines