Banking Customer Experience Specialist II

Socket.dev; Martinsville (VA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

401(k)

Paid time off

Paid holidays

Job summary

Carter Bank seeks a Customer Contact Center Specialist II in Martinsville, VA to act as a liaison with customers and resolve issues while maintaining high satisfaction levels.

You will handle inbound and outbound calls, document conversations, and stay informed on product requirements. The role requires strong communication, active listening, and the ability to upsell where appropriate.

Qualifications

• Strong phone and verbal communication with active listening.
• Customer focus and adaptability to different personalities.
• Ability to multi-task, set priorities and manage time effectively.
• Must be able to make decisions and solve problems.
• Knowledge about deposit and loan products necessary.

Responsibilities

• Manage large volumes of inbound calls.
• Initiate outbound calls for information or follow-up.
• Follow scripts when handling topics and maintain procedures.
• Identify customer needs and provide solutions or alternatives.
• Upsell products when opportunities arise.
• Build relationships and ensure customer satisfaction.

Skills

Phone communication

Customer focus

Multi-tasking

Decision making

Deposit/loan product knowledge

Education

High school diploma

Job description

Carter Bank seeks a Customer Contact Center Specialist II in Martinsville, VA to act as a liaison with customers and resolve issues while maintaining high satisfaction levels.

You will handle inbound and outbound calls, document conversations, and stay informed on product requirements. The role requires strong communication, active listening, and the ability to upsell where appropriate.