Banking Customer Experience Associate

Bannerbank; Kennewick (WA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Annual incentive

Medical benefits

Dental benefits

Vision benefits

Life insurance

Paid time off

Holidays

Job summary

Banner Bank is hiring a Banker to be the welcoming face of our branch. You will process transactions accurately, introduce clients to products and services, and deliver exceptional customer experiences in a supportive environment.

The role emphasizes helping clients achieve financial goals, building relationships, and working with Bank specialists when needed. A starting salary range is provided, with comprehensive benefits and various holidays.

Qualifications

• High School Diploma or GED (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.
• Entry-level experience in cashiering, bookkeeping, client service, or sales with established goals (Required).
• Strong organizational skills and attention to detail.
• Basic PC knowledge with Windows-based applications and calculator use.
• Comfortable with basic math, negotiation, and problem-solving.
• Communicate effectively, with proper phone and email etiquette.
• Excel at building relationships and delivering excellent customer service.
• Lift up to 25 pounds as needed.

Responsibilities

• Process client transactions accurately and efficiently while following established policies and procedures.
• Provide an excellent experience for clients and act as the face of the Bank.
• Assist clients in achieving financial goals by referring Bank products and services.
• Refer clients to other Bank specialists when appropriate.
• Work effectively as a team contributor on all assignments.
• Maintain a high level of personal reliability and punctuality.
• Sell Bank products and services through in-person and telephone conversations, meeting referral standards set by your Manager.
• Comply with all policies, procedures, security requirements, and government regulations.

Skills

Cashier experience

Customer service

Sales

Computer skills

Education

High School Diploma or GED

Job description

Banner Bank is hiring a Banker to be the welcoming face of our branch. You will process transactions accurately, introduce clients to products and services, and deliver exceptional customer experiences in a supportive environment.

The role emphasizes helping clients achieve financial goals, building relationships, and working with Bank specialists when needed. A starting salary range is provided, with comprehensive benefits and various holidays.