Banking Customer Care Specialist

QNBT; Augusta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

QNBT is looking for a Customer Care Representative based in Augusta, GA. This role is key to providing exceptional service to our internal and external customers. As a representative, you'll engage with customers via various channels, ensuring their inquiries are resolved efficiently and effectively.

Success in this position requires excellent communication and organizational skills, along with the ability to maintain a comprehensive knowledge of our banking products and systems. A bachelor’s degree in finance or a related field is preferred. Join us to make a difference in customer satisfaction!

Qualifications

• Bachelor's degree in Finance or a related field preferred.
• Experience in customer service or support roles.
• Strong communication and organizational skills.

Responsibilities

• Responding to customer inquiries and issues via phone, chat, and video.
• Researching requests and providing effective resolutions.
• Maintaining knowledge of customer facing systems to assist customers.

Skills

Communication

Organization

Professionalism

Typing

Verbal Communication

Microsoft Office Suite

Education

Bachelors in Finance or related field

Job description

QNBT is looking for a Customer Care Representative based in Augusta, GA. This role is key to providing exceptional service to our internal and external customers. As a representative, you'll engage with customers via various channels, ensuring their inquiries are resolved efficiently and effectively.

Success in this position requires excellent communication and organizational skills, along with the ability to maintain a comprehensive knowledge of our banking products and systems. A bachelor’s degree in finance or a related field is preferred. Join us to make a difference in customer satisfaction!