Banking Center Support Manager | Champaign Market

Busey Bank; Urbana (IL); On-site; USD 55,000 - 61,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Job summary

Busey Bank is seeking a Banking Center Support Manager to oversee the daily sales, service and operations of multiple banking centers, with travel to new locations as needed. You will mentor the center team and drive needs-based selling of all bank products to grow the market.

Reporting to the Market or Regional Manager, you will supervise, coach, and partner with other lines of business to expand relationships, ensure compliance, and uphold Service Excellence across the region.

Qualifications

• 3+ years of banking or management experience.
• Bachelor’s degree preferred.
• NMLS registration if lending is involved.
• Proficient with Microsoft Office.

Responsibilities

• Oversee daily sales, service and operations of banking centers.
• Supervise, mentor, and coach banking center staff to achieve goals.
• Lead needs-based selling of bank products to customers and non-customers.
• Execute Service Excellence and maintain regulatory compliance.
• Collaborate with other line of business leaders to deepen relationships.

Skills

Sales skills

Customer service

Oral & written communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Position Summary

The Banking Center Support Manager (BCSM) will act as support for a group of banking centers which may require frequent travel to a new location. The BCSM may act as support for any role within a banking center, as needed. While acting as a banking center manager, they will lead by example in needs-based selling of all bank products and services to customers and non-customers to grow the banking centers in their market/region. The position is responsible for the daily sales, service, and operations of the banking center. This role requires supervising, mentoring, and coaching the banking center team for the attainment of sales, service, and operational goals through the execution of Service Excellence. This position will report to the Market or Regional Manager.

Duties & Responsibilities

• Customer Service & Relationship Management
• Lead by example in providing exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency.
• May serve as primary contact for high net worth consumer and business customers, offering tailored financial solutions.
• Lead by example in cultivating and maintaining strong, long-term customer relationships ensuring their financial needs are met.
• Proficiently perform all primary responsibilities of the Relationship Banker III.
• Execute on Service Excellence by modeling established service standards and expectations.
• Sales & Service Leadership and Business Development
• Lead by example in identifying customer and non-customer financial needs and selling all appropriate products and services through a needs-based approach.
• Responsible for contributing to overall banking center sales & service performance and results in the market/region to achieve quarterly and annual goals as assigned.
• In conjunction with banking center managers, supervise, evaluate, coach & provide direction to banking center associates.
• In the absence of the BCM, conduct morning huddles, maintain a positive results-driven environment, and provide recognition for the right behaviors and successes.
• Maintain strong partnership with other Line of Business leaders to expand customer relationships through a collaborative approach.
• Cultivate & deepen relationships with business customers, ensuring we are meeting their business and consumer financial needs.
• Support community activities to enhance brand awareness and expand customer base.
• Complete any other banking center-specific responsibilities as determined by Consumer Leadership.
• Operations, Compliance & Risk Management
• Responsible for banking center audits, including the Risk & Compliance Quarterly Review.
• Ensure banking center team remains compliant with all bank policies, procedures, regulatory requirements, and privacy regulations keeping customer data confidential and secured.
• Monitor and detect any suspicious or potentially fraudulent activity, escalating issues as appropriate.Assist with daily operational tasks including cash balancing, managing office supplies, & supporting the opening & closing of the banking center.
• Associate Development & Training
• Ensure team completes all required training timely.
• Assist with initial/ ongoing training of banking center team as needed.

Education & Experience

• Knowledge of:
• Strong sales and customer service skills
• Strong oral and written communication skills
• All banking centers within the Market/ Region.
• Ability to:
• Make independent decisions regarding banking center operations for which there are not always precedents.
• Analyze and solve problems that are of a complex nature
• Take reasonable care to prevent loss to the organization
• Perform duties under frequent time pressures
• Education and Training:
• Requires 3 or more years of banking or management experience at a financial institution or related business field.
• Bachelor’s degree preferred.
• Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”), all Banking Center Managers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (“NMLS”). If such registration is not active as of the hire date, the Banking Center Manager must immediately attain active registration upon employment. Banking Center Managers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
• Requires knowledge of Microsoft Office.

Compensation And Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $55,000.00 - $61,000.00/year)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre‑tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.