Relationship Banker II | DeBaliviere

Busey Bank; St. Louis (MO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Company-paid life insurance and long‑/

Short-term and long-term disability

Wellness incentives

HSA/FSA

Job summary

The Relationship Banker II at Busey Bank in St. Louis blends customer service, sales, and operational excellence to support customers with a wide range of financial needs.

This elevated role combines teller and personal banker duties, emphasizing deep product knowledge and complex transactions. You will greet customers, identify financial needs, promote banking products, manage accounts, assist with loan processing, and ensure regulatory compliance while delivering outstanding service and

Qualifications

• High School diploma required.

Responsibilities

• Greet and engage customers with exceptional service to build relationships.
• Serve as a trusted contact for customers and provide guidance on banking needs.
• Cross-sell bank products and refer customers to other lines of business.
• Open and manage personal and business accounts with accuracy and compliance.
• Process loan applications and assist with the loan approval process.
• Handle transactions with high accuracy and balance cash drawer.
• Ensure compliance with bank policies and regulatory requirements.
• Support branch leadership and mentor newer staff.
• Assist with daily branch operations and security.

Skills

Strong sales skills

Customer service excellence

Excellent communication

Cross-selling

Attention to detail

Money handling

Education

High School diploma

2 years banking experience with lending responsibilities

1 year of training and/or mentorship/management experience

NMLS registration (if lending)

Tools

Microsoft Office

Job description

Position Summary

The Relationship Banker II combines expertise in customer service, sales, and operational management at an elevated skill level within the banking team. The Relationship Banker II is an advanced role within the banking industry, combining the responsibilities of a teller and a personal banker, with an emphasis on providing comprehensive financial services to customers. This role requires deeper knowledge and expertise in banking products, customer service, and operational processes. The Relationship Banker II is expected to handle more complex transactions and provide guidance to less experienced staff, while continuing to build customer relationships and promote the bank’s services

Customer Service & Relationship Management

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
• Serve as a trusted point of contact for customers, ensuring the highest level of service is provided.
• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
• Provide guidance to customers on financial products and services that best meet their needs.

Sales & Cross-Selling

• Actively identify and promote all bank products and services.
• Ask clients targeted questions to learn about their financial needs and goals.
• Meet and exceed monthly sales and referral goals by engaging with customer to assess needs and recommend suitable banking solutions.
• Proactively seek opportunities to refer customers to other lines of business such as mortgage, wealth, treasury, commercial, etc.

Account Management and Support

• Open and manage personal and business accounts ensuring the account setup is accurate and compliant with regulatory requirements.
• Assist with account maintenance tasks, such as updating personal information, assisting with transfers, and processing check orders.
• Support customers with online and mobile banking services, ensuring they are comfortable and knowledgeable about digital banking tools.

Loan & Credit Processing

• Process and assist with customer loan applications, including personal loans and home equity lines of credit.
• Conduct initial loan screenings, gather necessary documentation, and work closely with loan officers or other departments to ensure a smooth loan approval process.
• Educate customers on loan products, eligibility requirements, and loan terms.

Transactions & Cash Handling

• Process transactions with a high degree of accuracy.
• Balance cash drawer and ensure transactions are accurately recorded and processed.

Compliance & Risk Management

• Ensure compliance with all bank policies, procedures, and regulatory requirements, particularly in relation to financial transactions and customer interactions.
• Monitor and detect any suspicious or potentially fraudulent activity, escalating issues to management and other departments as appropriate.
• Adhere to privacy regulations and ensure customer data is handled securely and confidentially.

Team Support and Mentorship

• Assist newer staff by providing guidance on bank products, customer service skills, and operational procedures.
• Help foster a collaborative and positive work environment by sharing knowledge and assisting with day-to-day operational needs.

Branch Operations & Administrative Support

• Assist with daily branch operational tasks, including balancing cash, managing branch supplies, and supporting the opening and closing of the branch.
• Support branch leadership in maintaining branch security and ensuring operational efficiency.

Education & Experience

Knowledge Of

• Strong sales and customer service skills
• Strong oral and written communication skills
• Basic math and accounting functions
• The basic tenets of lending and assessing a customer’s financial needs

Ability To

• Accurately count money
• Perform duties and make decisions under frequent time pressures
• Stand for extended periods of time
• Lift 50 pounds
• Explain products and services to current and potential customers
• In concert with Banking Center leadership and other LOB, participate in cross-selling

Education And Training

• Requires a High School diploma.
• 2 years of banking experience with lending responsibilities required
• 1 year of previous training and/or combination of mentorship, military or management experience required
• Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act (“SAFE Act”), all Relationship Bankers (if lending) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry (“NMLS”). If such registration is not active as of the hire date, the Relationship Banker must immediately attain active registration upon employment. Relationship Bankers who fail to maintain an active and current registration will be unable to lend and may be subject to disciplinary action, up to and including termination of employment.
• Requires knowledge of Microsoft Office.

Compensation And Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

Base Pay Range: $19.75-$23.00/hr

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us.

• 401(k) match
• profit sharing
• employee stock purchase plan
• paid time off
• medical
• dental
• vision
• company-paid life insurance and long-term disability
• supplemental voluntary life insurance
• short-term and long-term disability
• wellness incentives and an employee assistance program
• pre-tax health savings accounts and flexible spending accounts

Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.