Banking Center Operations Coordinator
First Horizon Bank
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Benefits offered by this job
Job summary
First Horizon Bank in the United States is seeking a Teller Supervisor to lead client experience in the banking center and ensure efficient teller operations.
You will coach tellers, balance daily cash, support sales referrals, and ensure compliance with audit requirements, shaping a strong customer service culture across the team. This role emphasizes risk controls, training, performance reviews and collaboration with partners to serve clients.
Qualifications
- High school diploma or GED required; bachelor’s degree preferred.
- 2–5 years of banking or customer service experience.
- Proficiency with Microsoft Office and banking software.
Responsibilities
- Lead client experience efforts in the banking center and resolve issues promptly.
- Cross-sell bank products and refer to partners.
- Supervise tellers; schedule and coach staff.
- Ensure compliance with bank policies and audits.
Skills
Education
Tools
Job description
- Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
- Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
- Monitor the daily balancing and processing of ATM(s), including the processing of all entries, servicing and required audits.
- Responsible for the verification of deposits in the night and lobby depository.
- Alert tellers about any suspected fraud, kiting, theft or other illegal activity.
- Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
- Responsible for monitoring, controlling teller cash limits and banking center cash.
- Accountable for ensuring that the total cash in the banking center is balanced daily.
- Coordinate and assist with the dual control vault responsibilities.
- Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
- Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
- Performs teller cash audits as required.
- Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
- Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
- Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
- Monitor the daily balancing and processing of ATM(s), including the processing of all entries, servicing and required audits.
- Responsible for the verification of deposits in the night and lobby depository.
- Alert tellers about any suspected fraud, kiting, theft or other illegal activity.
- Secure all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
- Responsible for monitoring, controlling teller cash limits and banking center cash.
- Accountable for ensuring that the total cash in the banking center is balanced daily.
- Coordinate and assist with the dual control vault responsibilities.
- Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
- Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
- Performs teller cash audits as required.
- Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
- Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
- Ensure an excellent overall client experience by assisting clients with select service needs.
- Responsible for ensuring proper control and maximum efficiency in the teller line. Provide teller line support in order to keep customer wait times to a minimum.
- Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
- Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
- Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and tellers.
- Maintain workflow and handle scheduling the tellers.
- Observe, coach, and lead the Teller team to ensure all strategic initiatives are executed effectively.
- Assist in evaluating employee performance and counseling when needed.
- Assist in determining and satisfying training needs and establish performance plans.
- Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
- Assist in conducting meetings to promote sales, product knowledge and client service
- Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
- Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
- Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
- Control the inventory of cash, Official Checks and Personal Money Orders through dual control.
- Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
- High school diploma or GED required Bachelors degree preferred and 2-5 years of experience or equivalent combination of education and experience
- Microsoft Office suite
None required
As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
X formerly Twitter
YouTube
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
X formerly Twitter
YouTube
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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