Banking Center Manager I
First Horizon Bank
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Benefits offered by this job
Job summary
First Horizon Bank is seeking a Banking Center Manager in King, NC, responsible for leading a banking center team to deliver superior customer service, drive sales, and ensure regulatory compliance. The role emphasizes coaching, relationship building with clients and partners, and maintaining an efficient operation in a community banking environment.
The position requires strong leadership, risk management, and a customer‑centric mindset, with responsibilities spanning business development,
Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- Knowledge of SAFE Mortgage Licensing Act requirements.
- Proficiency with Microsoft Office and Salesforce.
- Strong customer service and leadership skills.
Responsibilities
- Lead and coach banking center team to meet strategic goals.
- Develop client relationships and expand the client base.
- Monitor compliance with bank policies and risk controls.
- Manage operations and control expenses.
- Ensure timely, accurate customer service.
Skills
Education
Tools
Job description
This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.
- Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
- Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement.
- Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.
This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.
- Implement and coach advice driven sales process. Provide one‑on‑one coaching, inspect, and recognize sales activities and behaviors.
- Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
- Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.
- Deliver excellent client experiences consistently and promptly resolve client issues effectively.
- Recruit, train, develop, and retain a high‑performing Retail banking center team.
- Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
- Provide regular coaching, feedback, and performance evaluations to banking center team members.
- Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
- Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
- Implement effective risk management practices to minimize potential financial and operational risks.
- Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.
- Responsible for controlling operational and administrative expenses.
Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Microsoft Office suite, Salesforce
None required
As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.
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First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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