Banking Center Manager Float

First Horizon Bank

Bartlett (TN)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical with wellness incentives

Dental and vision

Tuition reimbursement

401(k) with 6% match

Maternity and parental leave

Job summary

First Horizon Bank in Bartlett, Tennessee is seeking a Banking Center Manager to be responsible for the sales, production, profitability, and compliance of the center. You will lead a team, implementing client-focused strategies, while ensuring quality customer service and operational efficiency.

The ideal candidate must possess a Bachelor’s degree or equivalent experience, with strong leadership and sales skills. Benefits include medical, dental, vision, HSA, 401(k) matching, and tuition reimbursement.

Qualifications

Bachelor’s degree required; or 5–10 years of related experience.
Strong leadership and coaching abilities.
Proficiency in Microsoft Office and Salesforce.

Responsibilities

Lead and manage the banking center team effectively.
Implement client-focused sales strategies.
Ensure compliance with banking regulations.

Skills

Sales expertise

Customer service

Leadership

Compliance management

Risk management

Education

Bachelor’s degree

5 – 10 years related experience

Tools

Microsoft Office

Salesforce

Job description

Location

Onsite listed in the job posting

Weekly Scheduled Hours

Monday - Friday 8:30am - 5:00pm, Saturdays 8:30am - 1:00pm

Summary

This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.

Essential Duties And Responsibilities

Strategic leadership

Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement.
Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.

Sales and business development

Implement and coach advice driven sales process. Provide one‑on‑one coaching, inspect, and recognize sales activities and behaviors.
Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experience

Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Team management

Recruit, train, develop, and retain a high‑performing Retail banking center team.
Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
Provide regular coaching, feedback, and performance evaluations to banking center team members.
Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
Mentor less experienced Banking Center Managers.

Compliance and risk management

Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiency

Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.
Responsible for controlling operational and administrative expenses.

Supervisory Responsibilities

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree (B. A.) from four‑year college or university; or 5 – 10 years related experience and/or training; or equivalent combination of education and experience.

Computer And Office Equipment Skills

Microsoft Office suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required

NMLS Language

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

DeGarmo Behavioral Assessment Requirement

All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.
The assessment takes approximately 12–15 minutes to complete.
Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.

Benefit Highlights