Banking Center Manager - Delray Beach

Seacoast National Bank; Orlando, Delray Beach (FL, FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Banking Center Manager to lead branch operations and drive profitability. In this pivotal role, you will develop strategies to enhance performance while fostering a positive team environment. Your leadership will be crucial in coaching staff and ensuring compliance with regulations. You will engage with customers and the community, representing the bank at various events. If you have a passion for financial services and a knack for developing talent, this opportunity offers a chance to make a significant impact in a dynamic setting.

Qualifications

• High School Diploma required; College degree or 5+ years in retail sales/financial services preferred.
• Fluency in Spanish required; Proficient in consumer lending products.

Responsibilities

• Lead and develop the branch team to maximize performance and profitability.
• Ensure compliance with AML/BSA regulations and operational policies.
• Manage branch budget and implement strategies to improve revenue.

Skills

Leadership

Consumer Lending

Business Development

Customer Relationship Management

Communication Skills

Coaching and Mentoring

Performance Management

Education

High School Diploma

College Degree or 5+ years in Financial Services

Tools

Microsoft Office Suite

Job description

JOB SUMMARY:

A Banking Center Manager is responsible for developing and implementing strategies focused on branch profitability and performance. The role involves leading and developing the branch team and maximizing branch performance, while maintaining honesty, integrity, and authenticity to gain trust.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership

• Assess and coach the branch team, providing constructive feedback to enhance effectiveness and accountability.
• Embrace new technology and stay updated on industry changes to foster innovation.
• Handle all aspects of employment, including training, scheduling, performance reviews, promotions, transfers, corrective actions, and terminations.
• Drive engagement through ongoing career development plans.
• Serve as the primary liaison for complex or escalated situations.
• Participate in talent management activities like succession planning, attracting, and retaining top talent.
• Build trusting relationships with customers and staff, maintaining a positive work environment with recognition.
• Represent the bank at community, charitable, and civic events.
• Seek continuing education to enhance leadership skills.
• Lead customer-facing technology initiatives, including enrolling customers in self-service products.

Performance Management

• Execute the Community Bank playbook to ensure branch success.
• Identify opportunities for consumer loan growth through seminars, client retention calls, prospecting, outbound calls, and networking.
• Foster customer needs-based conversations with staff coaching.
• Develop and leverage a network of community and business leaders for referrals.
• Maintain partnerships with internal business leaders.
• Prepare reports and analyze data for management.
• Balance business needs with customer requests while managing risk.

Operations

• Ensure safety, security, and compliance with AML/BSA regulations and operational policies.
• Act as the primary security contact and business continuity leader.
• Practice ethical sales behaviors aligned with the bank's policies.
• Perform any branch role as needed, including teller and client advisor.
• Manage the branch budget, including profit, income, and expenses.
• Implement strategies to improve revenue and control costs.
• Oversee facility management and security systems.
• Maintain and test Business Continuity Plans, addressing issues from testing or audits.
• Adhere to the bank's Code of Conduct.

Business Development/Credit Acumen

• Source Treasury Management solutions and small business lending services.
• Understand consumer products, with emphasis on consumer lending.
• Have basic knowledge of small business deposit and loan products.
• Participate in joint sales calls with business partners.
• Understand all consumer credit facilities and structure products accordingly.
• Review financial statements and tax returns to assess creditworthiness and risk.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• Fluency in Spanish required.
• College degree or 5+ years in retail sales/financial services required.
• Proficient in consumer lending products and maintain active NMLS registration.
• Excellent communication and interpersonal skills.
• Proficient with PC and Microsoft Office Suite.
• Ability to lead, manage, motivate, and coach staff.
• 2+ years of consumer lending experience preferred.
• 1+ years of business development experience preferred.
• Basic external business development skills knowledge.
• Minimum of 2 years supervisory experience required.

The above statements are intended to describe the general nature and level of work. They are not exhaustive. All associates must adhere to legal, ethical, and risk mitigation standards, including completing annual training and fulfilling role responsibilities on time.