Banking Center Manager

First Security Bank; Arkansas; On-site; USD 50,000 - 70,000; Full time

Job summary

First Security Bank is seeking a Banking Center Manager responsible for overseeing operations and staff at a full-service banking center in Arkansas. The role focuses on providing exceptional financial solutions and service to customers, while fostering a positive work environment and ensuring regulatory compliance. Ideal candidates will have a strong background in retail banking and leadership, with an emphasis on customer service and team development.

Qualifications

• 5 years’ experience in Retail Banking with strong understanding of banking functions.
• 3 years’ supervisory/leadership experience preferred.
• Proficiency with Outlook, Word, Excel, typing, and 10-key required.

Responsibilities

• Manage the banking center team including service, sales, and operations.
• Train and develop retail staff on banking protocols and procedures.
• Ensure exceptional customer service and operational excellence.

Skills

Customer Service

Problem Solving

Team Leadership

Sales

Operational Excellence

Education

High School Diploma or GED

Associates or Bachelor's Degree in Business/Finance (preferred)

Tools

Outlook

Word

Excel

Job description

First Security Bank offers career opportunities for professional, and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/ .

SUMMARY

The Banking Center Manager (BCM) ensures the efficient daily operation of a full-service banking center by providing the most responsive, innovative, and secure financial solutions to our customers, with exceptional and personalized service. Responsible for the safe and professional work environment that encourages personal growth and development. Consistently models company and departmental values and sets the example. Actively supervises and trains staff while assisting in the response of customer account inquiries and aids in resolving customer problems and complaints. This position requires employees to work on-site.

QUALIFICATIONS/EDUCATION/EXPERIENCE/SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Candates must be at least 18 years of age.
• High School Diploma or GED required.
• Associates and/or bachelor's degree related to business and/or financepreferred.
• Completion of Retail Banking Specialist 3 checklist (Internal) required; or
• 5 years’ Retail Banking experience with a strong understanding of Retail Banking Specialist functions required. (Completion of Retail checklists through Manager level within 1 year will be required)
• 3 years’ supervisory/leadership experience preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet isrequired.

HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) hours | Monday – Thursday 8:00am-5:00pm | Friday 8:00am - 6:00pm | Saturdays 8:30am-12:30pm 1-2 per month | *Extended working hours may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for management of the banking center team including service, sales, and operations. Adheres to all department and company policies and procedures and follows applicable banking regulations.

PERSONNEL:

• Ensures training and development of retail staff on bank protocol, operational processes, policies, and procedures.
• Creates a positive working environment that facilitates exceptional service, expanding profitable relationships and employee engagement.
• Support and promote an environment that provides a level of care that makes customers feel welcomed, significant, and engaged.
• Empowers banking center team to take ownership of achieving personal and banking center goals.
• Creates and manages the work schedule for the retail staff.
• Instill continuous professional growth and fosters esprit-de-corps among the staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing policies, procedures, and productivity standards.
• Conduct weekly huddles and staff meetings, as needed. Serving as a communication link between departments and Leadership to ensure the team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
• Operate with an awareness and understanding of essential employment law concepts. Apply, interpret, and execute policies reviewed during BCM meetings, Bank Better University, and/or those established within the Employee Handbook.

OPERATIONS:

• Frequently perform all essential Retail Banker/Retail Banking Specialist duties and ensure these duties are followed by retail staff, in accordance with written policies and procedures.
• Responsible for the management and handling of the branch's cash supply. Ensuring the highest ethical standards are maintained.
• Provide and ensure that customers receive exceptional service, and that staff executes operational excellence that meets our ethical, responsive, and innovational expectations.
• Make sound decisions by gathering appropriate information, including the risk/reward ratio, and consider viable alternatives when making decisions.
• Ensure the team maintains customer confidence and protects bank operations by keeping information confidential.
• Be familiar with physical security equipment and enforce security procedures to protect the team and banking center against robbery and other criminal acts. Reporting any security concerns to the company's Security team.
• Ensure audit controls are followed to protect the Bank from unnecessary risk and exposure and Teller/Bank Center Audits are timely completed every month.
• Complete various monthly checklists and/or reports, in a timely manner.
• Support compliance with regulatory guidelines such as, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending practices.
• Review Fraudulent transactions and suspicious activities identified by team members, adhering to SAR and CTR requirements.
• Monitor wire transfers initiated by team members for accuracy.
• Resolve customer complaints which are beyond the scope of other banking center personnel. Discuss and communicate complex and sometimes sensitive subjects with clarity and tact.
• Review daily reports and resolve any outstanding account maintenance issues tracked by banking center personnel.
• Work with management to develop banking center objectives and the specific programs necessary to achieve them. Ability to speak effectively to small groups of employees or customers.
• Understand debit, credit, and account balancing to identify and resolve staff balancing issues.
• Complete special requests by redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing account printouts and advanced research, copies, and referrals.

BUSINESS DEVELOPMENT:

• Educates banking center team about products and services offered through other lines of business. Ensure the team is familiar with Cash Management products and receives proper training to enhance their abilities to sell and cross-sell products.
• Focus on building and maintaining customer relationships by participating in community outreach and activities. Enhancing the bank’s image and developing additional business and referral sources.
• Be consistent with communicating with external and internal customers. Executing operational excellence by meeting quality service requirements, connecting through Bank Better experiences, and delivering 2nd Mile Service.

ADDITIONAL DUTIES & RESPONSIBILITIES:

• Adhere to strict confidentiality to maintain customer confidence and protection of bank operations.
• Able to operate computer software and equipment, telephone, scanner and copier.
• Able to hold a valid driver's license and have access to reliable transportation for arriving to work on time, work on-site at assigned location and willingness to extend working hours when necessary.
• Will be required to attend Bank Better University, training sessions assigned by management, and incorporate the essential leadership skills and responsibilities.
• Additional duties may be assigned or required by management.

SUPERVISORY RESPONSIBILITIES: This position has supervisory responsibilities that include the ability to hire, terminate, discipline, and evaluate employee performance for retail staff. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision.

SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 50 pounds.Ability to hold a valid driver’s license with access to a vehicle that can be used for business travel purposes.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS
The duties of this position require strong independent problem-solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and leadothers in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency including, adding, subtracting, multiplying, and dividing whole numbers, fractions and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations and articulate complex information in written or oral form.

EOE Statement First Security Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age, genetics, national origin, status as a veteran or protected veteran, or status as a qualified individual with a disability or any other classification protected by federal or state law.

Should you need assistance in completing the application, please let us know. First Security Bank will seek to provide individuals with disabilities (including applicants and employees) with reasonable accommodations necessary for the completion of the application process.

About the Organization Based in Searcy, Arkansas, privately-held First Security Bancorp has the most complete and diverse product offering of any Arkansas-based financial services holding company. First Security can meet any financing need - right here in Arkansas.

With more than 1,000 employees covering locations throughout the state, we offer solutions for the financial needs of individuals, businesses and the public sector, including a network of local community banks, respected investment banking and wealth management services, public finance, real estate development and revitalization, leasing and mortgage services.

This position is currently accepting applications.