Banking Applications Enablement Specialist

Bank of Utah; Salt Lake City (UT); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Great work-life balance

401(k) plan and match

Paid parental leave

Job summary

A prominent banking institution is seeking a Banking Applications Enablement Specialist to enhance training and documentation across its core software systems. This mid-senior level position involves developing training programs and ensuring effective core system usage. Candidates should have over 3 years' experience in banking operations and familiarity with Fiserv DNA. Competitive salary and comprehensive benefits included.

Qualifications

• 3+ years of experience working in banking operations.
• Strong working knowledge of Fiserv DNA required.
• Excellent interpersonal and organizational skills.

Responsibilities

• Develop and maintain department-specific training programs.
• Assist with integration needs between Fiserv DNA and peripheral applications.
• Coordinate training and setup of new users.

Skills

Experience in banking operations

Knowledge of Fiserv DNA

Familiarity with Microsoft Visio

Strong communication skills

Detail-oriented

Tools

Jira

SharePoint

Job description

Banking Applications Enablement Specialist

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Banking Applications Enablement Specialist

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I am Megan Higgins, VP of Banking Technologies at the Bank of Utah. Founded in 1952, Bank of Utah is one of Utah's largest, privately owned community banks. Here we strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

We are currently looking for a Banking Applications Enablement Specialist to work at our Ogden or City Creek branch. The Banking Applications Enablement Specialist supports the bank’s operational teams by managing training resources, documentation, integration enablement, and onboarding initiatives across our core system (Fiserv DNA) and connected platforms. This role plays a critical part in ensuring that process owners across all departments have the tools, clarity, and support they need to effectively use core software capabilities. Additionally, the Specialist acts as a key backup and collaborator to the Enablement Manager to maintain continuity and redundancy across initiatives.

Experience/Skills Necessary To Perform Duties

• 3+ years of experience working in banking operations, banking systems support, or training/enablement
• Strong working knowledge of Fiserv DNA
• Familiarity with tools like Scribe, Microsoft Visio, Jira, and SharePoint
• Experience developing process documentation, training materials, or SOPs
• Excellent interpersonal, organizational, and communication skills
• Detail-oriented with a customer-service mindset
  
  

Preferred

• Exposure to software asset/license management
  
  

Benefits Of Working With Us

Bank of Utah's comprehensive benefits package includes:

• Great work-life balance, with a Monday-Friday schedule
• Competitive pay and benefits, including medical, dental and vision plans
• 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
• 12 paid bank holidays + paid time off, including paid parental leave
• Volunteer opportunities to make a difference in the communities where you work and live
• Awards and recognition to celebrate you and your colleagues for living the bank's values
  
  

Regular Duties And Responsibilities

Training & Documentation

• Develop and maintain department-specific training programs for core banking processes and systems
• Create and manage visual aids, process flows, how-to guides, and onboarding tools
• Own the documentation lifecycle for core configurations, procedures, and user guidance
• Manage a centralized enablement repository to house and organize all reference materials
• Support enablement activities during bank expansion events such as branch openings or acquisitions
• Coordinate training and setup of new users and departments within core systems
• Serve as liaison between new staff and internal technical teams for onboarding success
  
  

Core System Integrations & Support

• Assist with the intake and coordination of integration needs between Fiserv DNA and peripheral applications
• Partner with technical teams to support the rollout of new integrations or enhancements to existing ones
• Track and maintain an inventory of software assets, licensing, and integration-related orders
  
  

Release Management & Assignments

• Partner with the Enablement Manager to review, summarize, and track release notes from core vendors and process owners
• Coordinate release assignments with business process owners to ensure updates are evaluated and implemented
• Review status of technical debt, release testing, business sign-off, and issue resolution
  
  

Enablement Resource Delivery

• Serve as a point of contact for departmental questions about how to use or access systems, as well as for RFP processes
• Field and triage enhancement requests and route them to the appropriate technical or vendor resource
  
  

Redundancy & Backup Responsibilities

• Maintain a working knowledge of all Enablement Manager functions and step in during absences or bandwidth constraints
• Provide feedback and support to improve overall enablement strategies and internal service delivery
• Execute other duties as assigned

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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