Banker / MSR II - Rochester, NH

Northeast Credit Union; Rochester (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

A financial institution in Rochester, NH seeks a Member Service Representative II to handle transactions and build relationships with members. The ideal candidate has 2-5 years of experience in customer service and a strong service-first mindset. Competitive hourly pay starting at $21 plus incentives is offered, alongside benefits like tuition assistance and 401(k) matching.

Benefits

Student Loan & Tuition Assistance

Employee Loan Discounts

Weekly Paychecks

401(k) with Employer Match

Qualifications

• 2–5 years of experience in teller, cashier, or member/customer service roles.
• Previous sales and/or lending experience.
• Comfort with frequent public interaction.

Responsibilities

• Open and maintain personal and business accounts.
• Recommend products and services that meet member needs.
• Process deposits, withdrawals, payments, wires, and fraud packets.
• Prepare and disburse consumer loans within guidelines.
• Deliver exceptional service and build lasting member relationships.

Skills

Strong communication skills

Service-first mindset

Detail-oriented

Ability to prioritize

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Member Service Representative II – Location: Rochester, NH • Pay: $21/hr+ and incentives • Hours: Full-Time

At Lighthouse Credit Union, we believe every team member is a leader. Whether you\'re guiding a member through a financial decision or collaborating with your team, your impact matters. Our culture is built on growth, adaptability, and a shared commitment to helping members thrive.

The Role

Member Service Representative II: You\'ll be the face of Lighthouse Credit Union—building deeper relationships, solving more complex member needs, and supporting your team\'s success. You\'ll handle transactions, assist with consumer lending, and connect members to products and services that help them thrive.

Responsibilities

• Open and maintain personal and business accounts
• Recommend products and services that meet member needs
• Process deposits, withdrawals, payments, wires, and fraud packets
• Prepare and disburse consumer loans within guidelines
• Balance cash drawer/TCR and maintain security standards
• Switch between teller and member service functions as needed
• Deliver exceptional service and build lasting member relationships

Qualifications

• A high school diploma or equivalent
• 2–5 years of experience in teller, cashier, or member/customer service roles
• Previous sales and/or lending experience
• Strong communication skills and a service-first mindset
• Ability to prioritize, stay detail-oriented, and work with diplomacy and tact
• Comfort with Microsoft Office and frequent public interaction

Why Lighthouse?

At Lighthouse Credit Union, every team member is a leader. Our Leadership Competencies shape how we grow, collaborate, and drive results:

Interpersonal Awareness & Skills
Build trust through confident conversations, strong product knowledge, and personalized member service.

Embraces Change & Learning
Stay sharp with evolving lending tools and sales strategies while growing your skills through training.

Critical & Creative Thinking
Identify member needs, recommend tailored solutions, and share ideas that improve lending and service outcomes.

Personal Ownership
Take pride in meeting goals, driving sales, and owning your impact on the member experience.

Benefits & Perks

Retail Benefits That Work for You — real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

• Student Loan & Tuition Assistance – Whether you\'re paying off debt or going back to school, we help lighten the load.
• Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team.
• Weekly Paychecks – Because waiting two weeks shouldn\'t be the norm.
• 401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting.

• Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.
• HSA/FSA Options – Save pre-tax dollars for everyday health expenses.
• Discounted Pet Insurance – Because furry family members deserve care too.
• Employee Assistance Program (EAP) – Free, confidential support for life\'s challenges — available 24/7.

Time Off & Work-Life

• Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.
• Volunteer Time Off (VTO) – Give back to your community with paid time to serve.
• PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.
• Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts.

Culture & Connection

• Retail Sales Incentive Program – Earn more when you help members thrive.
• Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• Ongoing Training & Career Growth – We invest in your development from day one.
• Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

Work Environment

This role is fully onsite in a professional setting. You\'ll be part of a collaborative team that values growth, innovation, and leadership at every level. Ability to walk, stand, sit, speak, read, write, see, hear, push or pull (with or without accommodation). Frequent stationary work with occasional lifting up to 20 pounds.

Ready to Apply?

Join a team that\'s committed to making a difference. Apply today and help us light the way for our members.

Equal Opportunity Employer. Lighthouse Credit Union is committed to fostering a resilient, forward-thinking organization where every team member is empowered to lead.