Banker II

Woodforest National Bank; Salisbury (MD); Sur place; USD 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

ESOP

401(k) Company Match

Paid Time Off

Medical Coverage

Résumé du poste

Woodforest National Bank is hiring a Banker to serve as a frontline ambassador, growing retail relationships through exceptional service and proactive marketing of banking products. You will support operational excellence and customer-focused solutions in a fast-paced branch setting.

The role emphasizes ownership, service, and integrity, with opportunities to engage in local marketing and community initiatives. Strong communication and problem-solving skills are essential.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsabilités

• Take ownership for delivering strong retail performance by identifying customer needs and recommending banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Resolve customer inquiries at first contact, leveraging internal partners as needed.
• Maintain accurate transactions, account openings, and adherence to policies and regulatory requirements.
• Explain complex banking solutions in a simple, understandable way.

Connaissances

Retail sales

Customer service

Problem solving

Communication

Sales referrals

Formation

High School Diploma or equivalent

Outils

Cisco Duo app

Description du poste

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of products and services, and consistent execution of operational excellence.

This role is ideal for individuals who enjoy helping others, thrive in a retail sales environment, and are committed to living Woodforest's Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction.

Key Responsibilities

Ownership

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Service

• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services, and digital solutions in a simple, easy-to-understand manner.
• Provide dependable, efficient service while maintaining professionalism, composure, and a positive attitude in a fast-paced retail environment.
• Embrace a technology-driven customer experience by confidently supporting digital banking tools and platforms.

Community

• Build strong relationships with customers, retail partners, and community members by representing Woodforest as a trusted neighborhood bank.
• Actively participate in local retail marketing efforts that drive branch traffic, deepen customer relationships, and support community engagement initiatives.
• Collaborate with branch team members to support community events, outreach activities, and in-store promotions that align with Woodforest's community-focused mission.

Integrity

• Uphold the highest ethical standards by safeguarding customer confidentiality, privacy, and sensitive information.
• Comply fully with all bank policies, procedures, security protocols, and regulatory guidelines.
• Demonstrate honesty, transparency, and respect in all customer, peer, and leadership interactions.

Initiative

• Perform branch servicing duties including teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing, and workspace upkeep.
• Open and maintain deposit accounts and consumer loan products with accuracy and attention to compliance standards.
• Follow branch security procedures and remain vigilant in protecting the bank, customers, and team members.
• Maintain flexibility to support additional retail branch duties and business needs as assigned.

Competencies Required

• Must be proactive when seeking business outside of the branch.
• Must be open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
• Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Qualifications

Minimum Qualifications/Experience:

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

What Success Looks Like

• Customers feel welcomed, valued, and confident in their banking relationships
• Consistent achievement of retail sales and marketing goals
• Strong operational accuracy and compliance performance
• Demonstrated commitment to Woodforest's Core Values through daily behaviors

Formal Education & Certification

High School Diploma or equivalent required.

Work Status

Full-time.

Supervisory Responsibility

No.

Travel

May be expected to support nearby branches within approximately 45 miles as business needs require.

Working Conditions

Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Technology Requirements

Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Primary Location

Maryland-Salisbury

Work Locations

MD - Salisbury Walmart-0140 2702 N Salisbury Blvd Salisbury 21801

Salary Range

$16.48 to $19.81 per hour

Benefits

Woodforest offers a comprehensive benefits package. Benefits include 11 holidays, and PTO time based on their continuous years of service as described in the chart below.

• Strong Culture built on our Core Values: Integrity, Ownership, Service and Community. It's not just talk. We walk the walk, from the CEO to front-line employees.
• Be an Owner and take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.
• 401(k) Company Match in ESOP Woodforest adds 50₵ for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.
• Opportunities for Long-Term Growth Take advantage of growth opportunities and professional development to advance in your career.
• Banking Products & Services providing convenience, financial savings, and enhanced support to help you achieve your financial goals.
• Competitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay.
• Paid Time Away Branch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.
• Medical Coverage 12 comprehensive plans available at an affordable cost!
• Short and Long-Term Disability & Life, AD&D Insurance 100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well-prepared for whatever comes your way.
• Well-being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health.
• Resource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

• Less than 1 year Accrue at a rate of 3.07 hours per pay period. Note: Employees hired in the last four (4) months of the year are not eligible to accrue PTO until the following calendar year. *Vacation accruals occur only when the employee is in active status.
• 1 year: Up to 10 days (80 hours)
• 2-3 years: Up to 12 days (96 hours)
• 4-5 years: Up to 17 days (136 hours)
• 6-10 years: Up to 20 days (160 hours)
• 11-15 years: Up to 25 days (200 hours)
• 16-19 years: Up to 30 days (240 hours)
• 20+ years: Up to 35 days (280 hours)
• Eligibility and waiting periods may vary by benefit, based on employment status.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Equal Opportunity Employer

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

#ZR

Company Reach

Woodforest National Bank services customers across Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia and West Virginia.

Additional Notes

Woodforest National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws.