Banker I - Chestertown
Glens Falls National Bank And Trust Co
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Résumé du poste
Arrow Financial Corporation is seeking a Banker I for our Chestertown office. The role focuses on accurate cash handling, customer interactions, and safeguarding customer information while detecting fraud. You will develop customer relationships, identify needs, and recommend suitable products and services.
The position requires a high school diploma or GED and 2 years in customer service or cash handling. Travel to branches and occasional Saturday coverage may be needed, with a comprehensive
Qualifications
- Handle transactions accurately and balance cash drawer per procedures.
- Answer customer inquiries while complying with privacy policies.
- Identify potential fraud and follow verification protocols.
Responsabilités
- Process transactions accurately and efficiently while adhering to cash handling procedures.
- Answer customer questions regarding products, services, and fees.
- Protect customer data and prevent fraud through proper verification.
- Maintain ATM and branch security and daily reconciliation tasks.
- Promote self-service banking options to customers.
Connaissances
Formation
Outils
Description du poste
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Staff Senior Admin Support Chestertown Branch, Chestertown, NY, US 2 Attachments
2 days ago Requisition ID: 2869
Salary Range: $20.00 To $22.00 Hourly
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Chestertown team as:
- > Transaction Accuracy & Cash Handling
- > Problem Solving
As a Banker I in our Chestertown office , you will be responsible for core customer service interactions including processing customer transactions accurately and in a timely manner, responding positively to inquiries, safeguarding customer information, and detecting and preventing fraud. This client-facing role is key to creating an outstanding customer experience by developing quality relationships through caring conversations, identifying customer needs, and recommending products and services as appropriate.
- > Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault
- > Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
- > Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
- > Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures
- > Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual control as assigned
- > Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
- > Identifies opportunities to provide additional products or services to generate client referrals; refers customers to partners when additional expertise is required
- > Promotes and demonstrates self-service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience
- > Maintains an organized work area and performs administrative tasks such as filing, scanning checks, and organizing transaction receipts
- > Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
- High School Diploma or GED required
- 2 years of experience in customer service, cash handling, or retail sales preferred
- > Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus
- > Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
- > Strong attention to detail and problem-solving skills with the ability to follow procedures
- > Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
- > Sound judgment, discretion, and a high level of integrity when handling confidential information
- > Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software
- > Ability to remain in a stationary position, often standing, for prolonged periods of time
- > Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
- > Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds
- > Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.
- > Ability to participate in rotational Saturday schedule to provide branch support
Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
- > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
- > Medical, Dental, and Vision Insurance and Flexible Spending Plan
- > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
- > Education and Tuition Reimbursement
- > Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.
The salary range for this position is $20.00 - $22.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.
L1-st1
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Chestertown team as:
- > Excellent Customer Service
- > Transaction Accuracy & Cash Handling
- > Digital Proficiency
- > Problem Solving
As a Banker I in our Chestertown office , you will be responsible for core customer service interactions including processing customer transactions accurately and in a timely manner, responding positively to inquiries, safeguarding customer information, and detecting and preventing fraud. This client-facing role is key to creating an outstanding customer experience by developing quality relationships through caring conversations, identifying customer needs, and recommending products and services as appropriate.
- > Processes transactions accurately and efficiently; follows proper cash handling procedures; balances cash drawer and adheres to established cash limits, buying and selling currency from the vault
- > Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
- > Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
- > Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures
- > Performs daily reconciliation and maintenance for the ATM and processes night depository bags under dual control as assigned
- > Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
- > Identifies opportunities to provide additional products or services to generate client referrals; refers customers to partners when additional expertise is required
- > Promotes and demonstrates self-service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience
- > Maintains an organized work area and performs administrative tasks such as filing, scanning checks, and organizing transaction receipts
- > Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:
- High School Diploma or GED required
- 2 years of experience in customer service, cash handling, or retail sales preferred
- > Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus
- > Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
- > Strong attention to detail and problem-solving skills with the ability to follow procedures
- > Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
- > Sound judgment, discretion, and a high level of integrity when handling confidential information
- > Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software
- > Ability to remain in a stationary position, often standing, for prolonged periods of time
- > Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
- > Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds
- > Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.
- > Ability to participate in rotational Saturday schedule to provide branch support
Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:
- > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
- > Medical, Dental, and Vision Insurance and Flexible Spending Plan
- > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
- > Education and Tuition Reimbursement
- > Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.
The salary range for this position is $20.00 - $22.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.
L1-st1
40 hours distributed between Monday - Friday 8:30am-4:30pm and Saturday 8:00am-12:30pm with additional hours as needed.
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