Banker I - Old Forge

Whatsupstateny; Old Forge (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bonus potential

Paid vacation, sick time, and holidays

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Employee Assistance Program

Employee Stock Ownership

Job summary

The Banker I at Arrow Financial Corporation in Old Forge, NY provides core customer service interactions, processes transactions, and safeguards customer information. The role emphasizes answering inquiries, cross-selling products, and maintaining accuracy and compliance in daily operations.

Responsibilities include cash handling, ATM duties, regulatory adherence, and promoting digital banking services. Travel between branches may be required; a friendly, professional demeanor is essential to

Qualifications

• High School Diploma or GED required.
• 2 years of experience in customer service, cash handling, or retail sales preferred.

Responsibilities

• Process transactions accurately and efficiently with cash handling procedures.
• Answer account and banking questions while complying with privacy policies.
• Detect and prevent fraud by verifying identities and following controls.
• Perform ATM reconciliations and night depository duties as assigned.
• Support branch operations including opening/closing procedures and safety.
• Promote self-service banking options to customers.
• Maintain organized work area and handle administrative tasks.
• Keep up-to-date with applicable regulations and company policies.

Skills

Excellent customer service

Transaction accuracy

Cash handling

Digital proficiency

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office (Word/Outlook/Excel)

Job description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Old Forge team as:

Banker I

This opportunity may be perfect for you if you have experience in:

Excellent Customer Service

Transaction Accuracy & Cash Handling

Digital Proficiency

Problem Solving

JOB SUMMARY:

The Banker I is responsible for core customer service interactions including processing customer transactions accurately and in a timely manner, responding positively to inquiries, safeguarding customer information, and detecting and preventing fraud. This client-facing role is key to creating an outstanding customer experience by developing quality relationships through caring conversations, identifying customer needs, and recommending products and services as appropriate.

ESSENTIAL JOB FUNCTIONS:

• Processes transactions accurately and efficiently; follow proper cash handling procedures; balances cash drawer and adhere to established cash limits, buying and selling currency from the vault
• Fields incoming customer service calls referencing knowledge of Company operations, products, services, and programs
• Answers account and banking related questions such as interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
• Prevents and detects fraud by identifying counterfeit currency and monetary instruments, including cashier’s checks, money orders, and domestic/international wire transfers, following customer identity verification, adhering to check cashing and dual-control procedures
• Perform daily reconciliation and maintenance for the ATM and process night depository bags under dual control as assigned
• Protects customer and Company resources by following security requirements such as executing branch opening and closing protocols ensuring branch safety
• Identifies opportunities to provide additional products or services to generate client referrals; refer customers to partners when additional expertise is required
• Promotes and demonstrates self-service banking options, including mobile applications, online banking, and ATM functionalities, to enhance customer convenience
• Maintains an organized work area and performs administrative tasks such as filing, scanning checks, and organizing transaction receipts
• Maintains up-to-date knowledge of and adheres to applicable federal regulations and Company policies and procedures

QUALIFICATIONS

Education/Certifications:

• High School Diploma or GED required
• 2 years of experience in customer service, cash handling, or retail sales preferred

Skills/Knowledge:

• Strong written and verbal communication skills, in English, with the ability to communicate confidentially, clearly, professionally, and confidently with customers, internal partners, management, and other stakeholders; bilingual is a plus

• Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor
• Strong attention to detail and problem-solving skills with the ability to follow procedures
• Proven ability to manage multiple tasks simultaneously while remaining aware of surroundings and priorities
• Demonstrates sound judgment, discretion, and a high level of integrity when handling confidential information
• Proficiency in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Ability to remain in a stationary position, often standing, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds
• Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objective.
• Ability to participate in rotational Saturday schedule to provide branch support

Reasonable accommodations will be provided as required by law to enable qualified individuals with disabilities to perform the essential functions of the job

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $20.00 - $22.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

L1-st1

40 hours distributed between Monday - Saturday based on location hours