Banker

Associated Bank, NA; Kenosha (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

A financial institution seeks a customer service representative to expand and deepen customer relationships through effective communication and product recommendations. The ideal candidate will have a high school diploma and less than 2 years of customer service experience. This role focuses on providing excellent customer service while contributing to the operational integrity of the branch. Diverse benefits and opportunities for growth are offered.

Benefits

Retirement plans (401(k) and Pension)

Paid volunteer time

Diversity-focused Colleague Resource Groups

Competitive salaries with development opportunities

Personal banking, loan, investment, and insurance benefits

Qualifications

• High School diploma or equivalent, or combined education and experience.
• Less than 2 years of customer-facing sales or service experience.

Responsibilities

• Recommend products to existing customers and prospects.
• Provide exceptional customer service through transaction processing.
• Identify and address customer needs, building relationships.

Skills

Customer relationship management

Sales abilities

Problem-solving

Education

High School diploma or equivalent

Job description

At Associated Bank, we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

We invite you to view the opportunity below.

Position Overview

Under the direct supervision of Branch Management, this role involves recommending Associated Bank products to existing customers and prospects. Responsibilities include identifying, expanding, and deepening customer relationships through profiling and recommending appropriate deposit and lending products and services. Providing exceptional customer service through efficient transaction processing and service fulfillment is essential. The role supports the operational integrity of the branch and requires the ability to demonstrate all customer channels, including digital technology. The position may require working at multiple branch locations to support flexibility and meet customer expectations.

This position requires a credit check in accordance with 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.

Compliance with internal policies, procedures, and applicable regulations such as the Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act is mandatory. All new hires must submit required information to meet registry requirements, obtain a unique identifier, and maintain registration as required by the S.A.F.E. Act.

Additional Responsibilities

• Complete comprehensive training to ensure success.
• Develop new skills and pursue interests to make a positive impact daily.
• Provide excellent customer service by processing transactions accurately and efficiently.
• Identify and address customer needs, build relationships, and resolve issues.
• Open new accounts and identify cross-selling opportunities to promote financial wellness.
• Refer customers to internal specialists in insurance, mortgage, and other banking services.
• Support operational integrity of the branch.
• Proactively engage in prospecting at in-store locations.

Qualifications

Education: High School diploma or equivalent, or combined education and experience.

Experience: Less than 2 years of customer-facing sales or service experience.

Benefits

We offer benefits for all life stages, including:

• Retirement plans (401(k) and Pension).
• Paid volunteer time.
• Diversity-focused Colleague Resource Groups.
• Competitive salaries with development opportunities.
• Additional benefits such as well-being programs, parental leave, stock purchase plans, military benefits, and more.
• Personal banking, loan, investment, and insurance benefits.

About Us

Associated Bank serves over 120 communities across Wisconsin, Illinois, Minnesota, and Missouri. We value our colleagues as key to our success and are recognized as a great place to work in the Midwest. Connect with us on Facebook, LinkedIn, and X.

Equal Opportunity Statement

We are committed to a diverse workforce and an inclusive environment. All qualified applicants will be considered regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other factors. We comply with all applicable laws and regulations, including the Bank Secrecy Act, and support reporting of suspicious activity and ethical concerns.

If you need accommodations during the application process, contact [e-mail].

We participate in the E-Verify program and are an equal opportunity employer.

Pay range: $17.00 - $27.58 per hour. Actual pay depends on location, skills, experience, and qualifications.

About Us

Our purpose is to uplift our customers, community, and colleagues to be financially stronger through a focus on people, a winning spirit, and a commitment to collective achievement.

Why Work Here?

Being #RootedHere means having a career that grows with you. We offer numerous opportunities for growth and development.

Get In Touch

Contact our talent acquisition team to learn more about available roles.