Bank Teller & Customer Experience Specialist

Paycom - ATS; Clinton (IA); On-site; USD 50,372,000 - 55,302,000; Full time

Job summary

Ascentra Credit Union in Clinton, IA is seeking a Teller to balance cash, process member transactions, and promote services. The role includes handling night drops, ATMs, and checks, while delivering friendly member interactions.

Required is a High School diploma with 1–3 years related experience, strong communication, and the ability to work accurately under pressure. This day shift position emphasizes reliability and service excellence.

Qualifications

• High School diploma or equivalent.
• 1–3 years similar or related experience.
• Ability to receive and disburse funds accurately.
• Excellent communication and organizational skills.
• Professional, pleasant, and outgoing personality.
• Cash handling experience.
• Ability to perform under pressure.
• Excellent analytical skills.
• Ability to sell.
• Team player.
• Knowledge of credit union operations.
• Knowledge/ability to use various computer programs.
• Decision making skills.

Responsibilities

• Maintain and balance cash and daily work accurately.
• Complete member transactions accurately in a timely manner while providing a positive member interaction.
• Apply critical thinking skills to recognize potential fraudulent activities, take proactive measures to prevent and mitigate risks.
• Process night drop and mail payments.
• Maintain and balance ATM, cash, and coin machines.
• Balance vault daily.
• Open and close the office procedures.
• Scan, process, and balance checks accurately.
• Provide members with information about Ascentra’s products and services.
• Attain satisfactory ratings of service referrals.
• Assist members with problems or questions and refer as needed.
• Communicate with supervisor, plan goals, and take accountability.

Skills

Cash handling

Customer service

Communication

Problem solving

Fraud awareness

Team player

Attention to detail

Education

High School diploma or equivalent

Tools

Basic computer skills

Microsoft Office

Cash handling software

Job description

Ascentra Credit Union in Clinton, IA is seeking a Teller to balance cash, process member transactions, and promote services. The role includes handling night drops, ATMs, and checks, while delivering friendly member interactions.

Required is a High School diploma with 1–3 years related experience, strong communication, and the ability to work accurately under pressure. This day shift position emphasizes reliability and service excellence.