Bank Teller: Customer Experience Champion

Middlesex Savings Bank; Framingham (MA); On-site; USD 36,000 - 46,000; Full time

Job summary

Middlesex Savings Bank in Framingham, MA is seeking a Teller who represents the bank to customers and colleagues, promotes core values, and focuses on delivering a superior customer experience while handling a wide range of transactions.

The role requires strong customer service, basic math, and comfortable use of Office tools; flexibility to work extended and weekend hours; ability to stand long periods and lift up to 25 pounds.

Qualifications

• Strong customer service, interpersonal and organizational skills.
• Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
• Must possess intermediate technology skills, including knowledge of Microsoft Office.
• Must be able to work extended and weekend hours.
• Scheduling and work location flexibility required.
• Must be able to stand for extended periods of time and lift 25 pounds.

Responsibilities

• Customer Experience: Develops understanding of customers’ needs and offers products and services to address those needs.
• Operational Excellence: Ensures quality and accuracy of work and adheres to compliance and risk protocols.
• Teamwork: Supports branch team and implements policies and initiatives.
• Credibility: Manages time and priorities, communicates effectively.
• Decision Making: Follows policies and escalates fraud signals as needed.
• Performs other duties to provide high-level service.

Skills

Customer service

Interpersonal skills

Organizational skills

Basic math

Microsoft Office

Stand for long periods

Lift 25 pounds

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview





It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested.







Responsibilities

• Customer ExperienceDevelops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate.
• Operational ExcellenceEnsures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
• TeamworkIs an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
• CredibilityFollows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals.
• Decision MakingUnderstands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Recognizes warning signs of fraud and escalates appropriately.
• MiscellaneousPerforms functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Requirements





Education

• High School Diploma or its equivalent, or currently enrolled is required

Work Experience

• 3-6 months banking or retail cash handling experience is preferred

Knowledge, Skills, and Abilities

• Strong customer service, interpersonal and organizational skills desired.
• Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
• Must possess intermediate technology skills, including knowledge of Microsoft Office.
• Must be able to work extended and weekend hours.
• Scheduling and work location flexibility required.
• Must be able to stand for extended periods of time and lift 25 pounds.

Expected Pay Range





From: $36,010To: $46,219
The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.







EEO Statement





Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities