Customer Experience Specialist (Teller)

Middlesex Savings Bank; Walpole (MA); On-site; USD 36,010 - 46,219; Full time

Job summary

Middlesex Savings Bank is seeking a Teller to represent the bank to customers and colleagues, promoting core values and mission.

The Teller will handle a wide range of customer transactions, recommend appropriate products, and assist customers with questions while supporting branch goals and compliance requirements.

Qualifications

• High School Diploma or its equivalent is required.
• 3–6 months banking or retail cash handling experience preferred.
• Strong customer service, interpersonal and organizational skills.
• Knowledge of basic math principles.
• Intermediate technology skills including Microsoft Office.
• Ability to work extended and weekend hours.
• Scheduling and work location flexibility required.
• Must be able to stand for extended periods and lift 25 pounds.

Responsibilities

• Develops an understanding of customers’ needs and offers products and services to address those needs.
• Develops new business by recommending products and services to establish or extend customer relationships.
• Promotes Bank policies, procedures and initiatives to create a positive work environment.
• Follow bank policies and risk controls; escalate fraud signs when needed.
• Provide high level of service and responsiveness to customers and co-workers.

Skills

Customer service

Interpersonal skills

Organizational skills

Basic math

Stand/walk lengthy hours

Education

High School Diploma

Tools

Microsoft Office

Job description

Overview





It is the responsibility of the Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team. The Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with Bank objectives; and assists customers with questions, as requested.







Responsibilities

• Customer ExperienceDevelops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations. Develops new business by recommending products and services to establish or extend customer relationships, including utilization of business partners as appropriate.
• Operational ExcellenceEnsures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
• TeamworkIs an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
• CredibilityFollows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals.
• Decision MakingUnderstands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate. Recognizes warning signs of fraud and escalates appropriately.
• MiscellaneousPerforms functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Requirements





Education

• High School Diploma or its equivalent, or currently enrolled is required

Work Experience

• 3-6 months banking or retail cash handling experience is preferred

Knowledge, Skills, and Abilities

• Strong customer service, interpersonal and organizational skills desired.
• Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
• Must possess intermediate technology skills, including knowledge of Microsoft Office.
• Must be able to work extended and weekend hours.
• Scheduling and work location flexibility required.
• Must be able to stand for extended periods of time and lift 25 pounds.

Expected Pay Range





From: $36,010To: $46,219
The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data.







EEO Statement





Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities