Bank Teller/Account Services Representative

21stcb; Johnsville (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

21st Century Bank is seeking a full-time Bank Teller/Account Services Representative for our Blaine, MN location. You will handle teller transactions, open/close personal accounts, process payments, and support online banking and IRA/HSA services.

Join our Consumer Banking Team and build relationships while promoting other bank services. The role requires strong customer service skills, attention to detail, and the ability to work Monday through Friday with respect to bank hours.

Qualifications

• Six months of consecutive customer service experience in financial services, retail sales, or customer-oriented environment.
• Previous cash handling experience and previous banking/teller experience are strongly preferred.
• Demonstrated customer service-oriented skills and the ability to interact effectively with a diverse group of people.
• Excellent communication and interpersonal skills, both in-person and over the phone.
• Must be detail-oriented with demonstrated skills to perform basic mathematical functions.
• Proven ability to access situations, problem solve and work towards a resolution.
• Must be able to prioritize tasks in order to meet required deadlines.
• Previous experience with Microsoft Office products and Outlook.
• High School diploma or GED required- Associate’s degree preferred.

Responsibilities

• Provide customers with teller transactions and routine banking services.
• Open and close personal accounts and manage savings certificates.
• Process loan payments, mail-in transactions, cashier’s checks/money orders, and online banking.
• Assist with IRA/HSA accounts and ATM service.
• Build customer relationships and promote other bank services.
• Refer customers to designated bank representatives for lending or other services.

Skills

Customer service

Cash handling

Communication skills

Interpersonal skills

Mathematical skills

Task prioritization

Education

High School diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Outlook

Job description

Description

Full-Time Banking Opportunity! $1,000 Hiring Bonus*

Join our team of talented Account Services Representatives: 21st Century Bank, a leading MN SBA Preferred Lender and an active community partner for over 100 years, has an excellent opportunity for an FT Bank Teller/ Account Services Representative to join our Consumer Banking Team at our Blaine location.

In this role, you will be responsible for providing customers with services for a variety of routine banking services including teller transactions, opening and closing personal accounts, savings certificates, safe deposit boxes, vault cash, general reconciliation, processing loan payments, mail-in transactions, cashier’s checks/money orders, on-line banking and IRA/HSA accts, ATM service, building customer relationships, and promoting other bank services as well as referring customers to designated bank representatives for lending or other services.

About Us:

At 21st Century Bank, we know what it takes for businesses to survive, thrive, and prosper in today’s market. Even with the fast pace of today’s world, our customers want personal service, so at 21st Century Bank, we don’t just sell products; we work to provide solutions that respond to our customer’s unique business and personal banking needs. We like to think of ourselves as large enough to provide diverse financial solutions and 24/7 secure online and small enough to deliver personal service with a handshake and commitment.

We offer our Bank Teller/ Account Service Representative’s a competitive salary based on experience. The schedule is Monday - Friday. Hours coincide with bank hours. *New Team Members must successfully complete attendance and performance standards to receive the hiring bonus payouts of $700 at 90-days, and $300 at 1-year.

Requirements

• Six months of consecutive customer service experience in financial services, retail sales, or customer-oriented environment. Previous cash handling experience and previous banking/teller experience are strongly preferred.
• Demonstrated customer service-oriented skills and the ability to interact effectively with a diverse group of people. Excellent communication and interpersonal skills, both in-person and over the phone.
• Must be detail-oriented with demonstrated skills to perform basic mathematical functions, i.e., add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
• Proven ability to access situations, problem solve and work towards a resolution.
• Must be able to prioritize tasks in order to meet required deadlines.
• Previous experience with Microsoft Office products and Outlook.
• High School diploma or GED required- Associate’s degree preferred