Bank Teller

First Citizens Bank; Nampa (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

First Citizens Bank in Nampa, Idaho seeks a Sales and Service Representative (Bank Teller) to process transactions, educate customers on banking tools, and refer sales opportunities to bank partners. The role emphasizes customer service, accuracy, and teamwork within branch operations.

Ideal candidates have High School Diploma or GED with customer service experience, cash handling ability, and a willingness to learn banking products and services.

Qualifications

• Minimum education: High School Diploma or GED with customer service experience.
• Demonstrates sales awareness and ability to refer customers to bank partners.
• Cash handling experience and attention to detail are preferred.

Responsibilities

• Process customer transactions and service requests at the teller line.
• Identify and refer sales opportunities to bank partners.
• Maintain accuracy and compliance with bank policies and regulations.
• Provide friendly, knowledgeable customer service and banking guidance.

Skills

Customer service

Sales

Cash handling

Financial literacy

Retail banking

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative (Bank Teller) is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Responsibilities & Qualifications

Duties & Responsibilities:

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

Financial literacy
Knowledge of retail banking products and services

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and years' experience in 6 months customer service

Preferred Skills and Experiences:

Sales

1+ years of cash-handling experience

Prior banking experience

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.