Bank Teller

Heritage Financial Corporation; Lacey (WA); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with match

Paid time off

Holidays

Job summary

Heritage Bank in Lacey, WA, is seeking a full-time bank teller to help customers reach their financial goals with excellent service. The role involves cash handling, routine transactions, and supporting branch sales efforts, primarily onsite at the Lacey Branch.

The position requires 6 months of customer service (Level I) or 1 year of cash handling with customer service experience (Level II), a high school diploma, and solid English communication skills.

Qualifications

• 6 months customer service experience (Level I).
• 1 year cash handling and customer service in financial services (Level II).
• High school diploma or equivalent required.
• Proficient computer skills and ability to learn new technologies quickly.
• Knowledge of banking laws and regulations; compliance focus.
• Strong written and oral communication in English.
• Valid driver’s license, insurance proof, and reliable transportation.

Responsibilities

• Builds and maintains relationships and provides exceptional customer service to internal and external customers.
• Performs routine paying/receiving duties and maintains an accurate cash drawer within authority limits.
• Promotes, explains, and refers bank products and services based on customer needs.
• Actively refer bank products to customers.
• Maintains confidentiality of customer requests and transactions.
• Complies with policies, procedures, security, and regulatory requirements.
• Participates in branch marketing and sales promotions.
• Shares in branch administrative duties as required.

Skills

Customer service

Cash handling

English communication

Office equipment & IT

Attention to detail

Problem solving

Education

High school diploma or equivalent

Job description

Heritage Bank has an exciting opportunity to join our organization!

At Heritage Bank we are committed to delivering exceptional financial services to our customers. The Lacey Branch is seeking an experienced bank teller to help customers meet their financial goals by providing exceptional customer service, handling routine financial transactions, and actively supporting branch sales efforts.

Overview

This position is full-time and fully onsite in Lacey, Washington. Typical schedule is Monday through Friday 8:30 a.m. to 5:15 p.m.

The Lacey Branch is a designated travel team branch. Travel primarily supporting Pierce and Thurston counties; however, travel to other surrounding counties may be required.

Base Salary Range

Level I - $20.00 - $22.88 per hour

Level II - $21.00 - $24.84 per hour

Depending on qualifications and experience, Bank Teller I or II may be considered.

The Role At a Glance

• Builds and maintains strong relationships and provide exceptional customer service to internal and external customers.
• Performs routine paying / receiving duties and maintains an accurate cash drawer in accordance with assigned Authority limits.
• Promotes, explains, and refers bank products and services based on customer needs.
• Actively recommend and refer bank products based on customer needs.
• Maintains confidentiality when handling customer requests and transactions.
• Complies with all policies, procedures, security, and regulatory requirements.
• Actively participates in branch marketing and sales promotions.
• Contributes to the success of the team by sharing in all branch administrative duties as required and assigned.

Core Skills And Qualifications

• Level I - 6 months customer service experience - required.
• Level II - 1-year recent cash handling and customer service experience in a financial services industry - required.
• High school diploma or equivalent.
• Ability to operate standard office equipment, proficient computer skills, and ability to adapt to and learn new technologies quickly.
• Equivalent combination of education, experience, and training may be considered.
• Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Demonstrated ability to provide an exceptional level of customer service.
• Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments.
• Ability to gain working knowledge of bank products and services.
• Ability to read, write, speak and understand English well. Excellent written and oral communication skills.
• Valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training.

Working Environment/Conditions

• Climate controlled office environment.
• Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule.
• May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk.

Physical Demands/Effort

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Ability to stand or sit for extended periods of time and duration of shift.
• Ability to occasionally kneel, reach, bend, push, pull and carry.
• Occasional lifting to independently move or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs.

At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!

As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy.

Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day.

*pro-rated from start date, and/or hours worked.

• medical
• dental
• vision
• life insurance
• 401(k)
• community volunteer time
• generous time off policy
• 10 paid vacation days annually*
• eight hours of paid sick leave per month*
• 11 paid holidays each calendar year
• an annual float day

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.

Salary Range Disclaimer

The base salary range represents Heritage Bank’s current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.