Bank Services Representative - Lincoln Office

Bank of New Hampshire; Lincoln (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual Incentive Plan (bonus)

401(k) with 50% match on the first 6%

Generous paid time off

Tuition Reimbursement

Job summary

Bank of New Hampshire in Lincoln, NH seeks a Bank Services Representative to provide excellent customer service and manage daily banking transactions at the service window. This role focuses on building lasting customer relationships and accurate processing of deposits, withdrawals, and deposits-related tasks.

You will be part of a collaborative team, stay compliant with banking laws, and participate in ongoing training to grow professionally within a dynamic retail banking environment.

Qualifications

• Cash handling, sales or customer service experience is a plus.
• Ability to work independently and as part of a team.
• Strong communication skills and attention to detail.
• Proficiency with computer programs used daily.
• Commitment to accuracy and regulatory compliance.

Responsibilities

• Process a variety of financial transactions with accuracy, including deposits, withdrawals, loan payments, and check cashing.
• Handle cash balancing and financial transactions with care to minimize errors.
• Open and maintain retail deposit accounts, ensuring accuracy in all account-related tasks such as signature cards and address changes.
• Support overall office functions to ensure smooth daily operations.
• Deliver top-notch service to existing and prospective customers, fostering trust and creating lasting professional relationships.
• Act as a knowledgeable resource for customer inquiries regarding bank products and services.
• Maintain a positive and approachable demeanor while assisting customers at the Bank Services Representative window.
• Stay up-to-date with bank policies, products, services, and industry regulations to ensure all operations meet legal and regulatory standards.
• Participate in ongoing training to enhance your skills, including understanding federal and state regulations and compliance procedures.
• Adhere to all relevant banking laws, including the Bank Secrecy Act and FinCEN Regulations.

Skills

Customer service

Communication

Teamwork

Attention to detail

Independence

Education

High School Diploma or equivalent

Job description

We’re looking for a dedicated Bank Services Representative to provide outstanding customer service and support as part of our Lincoln, NH retail banking team. You’ll play a vital role in building long-lasting relationships with customers while ensuring smooth and accurate financial transactions. If you’re passionate about customer service and looking for an opportunity to grow professionally in a dynamic team environment, we’d love to meet you!

Key Responsibilities

1. Office Operations

• Process a variety of financial transactions with accuracy, including deposits, withdrawals, loan payments, and check cashing.
• Handle cash balancing and financial transactions with care to minimize errors.
• Open and maintain retail deposit accounts, ensuring accuracy in all account-related tasks such as signature cards and address changes.
• Support overall office functions to ensure smooth daily operations.

2. Customer Service & Relationship Building

• Deliver top-notch service to existing and prospective customers, fostering trust and creating lasting professional relationships.
• Act as a knowledgeable resource for customer inquiries regarding bank products and services.
• Maintain a positive and approachable demeanor while assisting customers at the Bank Services Representative window.

3. Professional Growth & Compliance

• Stay up-to-date with bank policies, products, services, and industry regulations to ensure all operations meet legal and regulatory standards.
• Participate in ongoing training to enhance your skills, including understanding federal and state regulations and compliance procedures.
• Adhere to all relevant banking laws, including the Bank Secrecy Act and FinCEN Regulations.

Physical Demands & Work Environment

• Active work environment with periods of standing, sitting, and walking.
• Ability to lift up to 60 lbs. when necessary.
• Primarily office-based with direct interaction with customers, providing excellent service at the bank’s service windows.

Qualifications

• High School Diploma or equivalent required.
• Prior experience in cash handling, sales, customer service, or banking is a plus.
• Must have knowledge and experience with computer programs used throughout the course of the workday.
• Strong communication skills with the ability to interact professionally with customers and teammates.
• A commitment to accuracy, organization, and attention to detail.
• Ability to work independently and as part of a team in a fast-paced setting.
• A proactive approach to learning and personal development.

Why Bank of New Hampshire?

• We offer competitive compensation and benefits package, including an Annual Incentive Compensation (bonus) Plan, 401(k) with 50% match on the first 6% of eligible earnings, generous paid time off as well as paid time off for our employees to give back to the communities in which we operate and live.
• We support our employees by providing several opportunities for professional growth and career advancement, including Tuition Reimbursement as well as internal and external training opportunities.
• We provide a supportive team-oriented work environment, and encourage our employees to attend our bank wide celebrations and meetings.
• You will gain valuable experience in the banking industry and enhance your skill set.

For more information regarding the benefits we offer, please see attached.

Starting rate is based upon experience.

Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination.

EEO Employer Including Vets and Disability | Member FDIC