Bank Senior Sales & Service Representative (Teller)

First Citizens Bank; Conway (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking bank as a Senior Sales & Service Representative, where your people skills can shine. In this dynamic role, you will enhance customer relationships through proactive outreach, assisting with deposit accounts and digital banking solutions. Your adaptability and teamwork will be key as you navigate customer needs and collaborate with bank partners. This position offers a chance to make a meaningful impact in the community while developing your career in a supportive environment. If you are passionate about customer service and sales, this opportunity is perfect for you.

Benefits

Competitive benefits program

Career development opportunities

Qualifications

• 1 year of experience in sales or customer service required.
• Preferred: Telephone sales experience and financial literacy.

Responsibilities

• Engage customers about their financial needs proactively.
• Open deposit accounts and educate customers on bank services.

Skills

Influence

Sales Outreach

Communication Skills - Interpersonal

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Bachelor's degree

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. You will build and expand banking relationships through proactive customer outreach and customer service requests. Your responsibilities include fulfilling deposit accounts, payment solutions, and digital access products, as well as identifying and referring sales opportunities to the appropriate bank partner. You will adapt to the needs of the branch, providing customer service in both transaction processing and sales roles.

Key Skills and Qualities

• Influence: Capable of building rapport with different personalities to drive positive results.
• Sales Outreach: Self-starter disciplined to manage daily calling activity to achieve results.
• Communication Skills - Interpersonal: Comfortable and confident engaging proactively in conversations.
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions.
• Adaptability: Learns and adapts quickly to new information and technology.
• Teamwork: Builds strong working relationships within the team and cross-functionally.
• Flexibility: Handles multiple demands and shifts priorities efficiently.
• Agility: Processes information quickly and moves through problem resolution efficiently.

Responsibilities

The essential functions include, but are not limited to:

• Proactively engaging customers about their financial needs.
• Opening deposit accounts and ancillary banking products.
• Educating customers about bank services, including digital banking capabilities.
• Introducing customers to other team members or bank partners for solutions.
• Processing transactions and account servicing requests.

Qualifications

High School Diploma or GED with 1 year of experience in sales or customer service; or 6 months in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.

Preferred Education: Bachelor's degree. Preferred Experience: Telephone sales. Skills include applying structured sales processes, financial literacy, and knowledge of retail banking products and services.

Benefits

We offer a competitive and thoughtfully designed benefits program. More information can be found at https://jobs.firstcitizens.com/benefits.