Bank Sales & Service Representative (Teller)

First Citizens; Wilmington (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative at our Wilmington branch. You will process transactions, assist customers, and educate them on bank capabilities and resources.

You will identify and refer sales opportunities to the appropriate bank partner while maintaining high service standards. The role requires strong communication, customer service, and adaptability, plus the ability to manage multiple tasks and shift priorities to serve customers effectively in a branch

Qualifications

• High school diploma or GED required with at least 6 months in customer service.
• Knowledge of retail banking products and services is expected.
• Strong customer service orientation and interpersonal skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Foster partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversations to uncover sales or referral opportunities.
• Listen attentively and ask questions to understand customer needs and preferences.
• Take prompt actions to address immediate needs and opportunities.
• Support branch sales initiatives and leverage tools to enhance activities.
• Comply with regulations, policies and risk controls in daily interactions.
• Complete required training by established deadlines.
• Perform general office duties to maintain operational efficiency.
• Ensure transaction accuracy and contribute to branch performance.

Skills

Financial literacy

Retail banking knowledge

Customer service skills

Written and verbal communication

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Responsibilities & Qualifications

Duties & Responsibilities:

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• - Financial literacy.
• - Knowledge of retail banking products and services.
• - Customer service skills.
• - Communication (Written and Verbal).

Qualifications:

Minimum Required Education and Experience: High School Diploma or GED and 6 months’ experience in customer service.

Preferred Area of Experience: Sales.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.