Sales & Service Representative (Teller)

First Citizens; Summerville (SC); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

First Citizens Bank is seeking a Sales and Service Representative for our Summerville branch. You will process transactions, respond to customer service requests, and educate customers about bank capabilities and tools while supporting branch sales efforts.

The ideal candidate communicates well, delivers professional service, adapts quickly to new information, and builds productive relationships with customers and teammates. Prior retail or bank customer service experience is preferred.

Qualifications

• Knowledge of retail banking products and services.
• Ability to communicate clearly and empathetically with customers.
• Willingness to learn bank tools and processes quickly.
• Capable of managing multiple tasks while maintaining accuracy.

Responsabilités

• Process transactions and customer requests accurately and efficiently.
• Identify and refer sales opportunities to the appropriate bank partner.
• Foster relationships with customers and teammates to deliver value.
• Adhere to bank policies, procedures and compliance standards.

Connaissances

Communication

Customer service

Adaptability

Teamwork

Multitasking

Problem solving

Formation

High School Diploma or GED

Description du poste

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Responsibilities & Qualifications

Duties & Responsibilities:

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

Financial literacy

Knowledge of retail banking products and services

Branch Bank Operations

Communication (Verbal and Written)

Transaction Processing

Builds Productive Relationships

Detail Oriented

Qualifications

Minimum Required Education and Experience: High School Diploma or GED and years' experience in 6 months customer service

Preferred Area of Experience:Sales

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.