Bank Sales & Service Representative (Teller)

First Citizens Bank; Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading bank is seeking a Bank Sales & Service Representative (Teller) to join their branch team in Columbia, SC. The role involves processing transactions, providing excellent customer service, and supporting sales efforts. Ideal candidates will have strong communication skills, adaptability, and a high school diploma or GED. Competitive salary and benefits are offered.

Qualifications

• 6 months customer service experience preferred.
• Comfortable with engaging customers and problem resolution.

Responsibilities

• Processing transactions accurately and efficiently.
• Engaging customers to understand their banking needs.
• Providing assistance with account servicing needs.

Skills

Financial literacy

Knowledge of retail banking products and services

Customer Service

Education

High School Diploma or GED

Job description

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Overview

Are you a people person Be a First Citizens person. Join our branch team and make a difference.

Overview

Are you a people person Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The Successful Candidate Will Demonstrate

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Responsibilities

• The essential functions of the job include, but are not necessarily limited to, the following:
• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
  
  

Qualifications

High School Diploma or GED and 6 months customer service experience

Preferred Area of Experience: Sales

Skill(s): Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking and Financial Services

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