Bank Sales and Service Representative (Teller)

First Citizens Bank; Swansboro (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank is seeking a Bank Sales and Service Representative (Teller) to join its team. This role involves supporting customers with transactions and providing excellent service. Ideal candidates will possess strong communication skills and prior experience in customer service. Join us to make a difference and advance your career in banking.

Qualifications

• Minimum 6 months of customer service experience required.
• Preferred experience in sales.
• Financial literacy and knowledge of retail banking products and services are essential.

Responsibilities

• Engage with customers to understand their banking needs.
• Process transactions accurately and efficiently.
• Assist with account servicing needs.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Bank Sales and Service Representative (Teller)

Join us to apply for the Bank Sales and Service Representative (Teller) role at First Citizens Bank.

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and handling customer service requests in the branch. They facilitate customer awareness and education regarding bank capabilities, tools, and resources. Additionally, they support the sales efforts by identifying and referring sales opportunities to the appropriate bank partners.

Key Skills and Qualities:

• Communication Skills - Interpersonal: Comfortable and confident engaging in conversations
• Customer Service Skills: Demonstrates professionalism and empathy
• Adaptability: Quickly learns and adapts to new information and technology
• Teamwork: Builds strong working relationships within the team and cross-functionally
• Flexibility: Manages multiple demands and shifts priorities efficiently
• Agility: Processes information quickly and resolves problems effectively

Responsibilities:

• Engage with customers to understand their banking needs and preferences
• Process transactions accurately and efficiently
• Assist with account servicing needs
• Educate customers about bank services, including digital banking
• Introduce customers to other team members or bank partners for financial solutions

Qualifications:

• High School Diploma or GED
• Minimum 6 months of customer service experience
• Preferred experience in sales
• Skills: Financial literacy, knowledge of retail banking products and services

Benefits are part of the total rewards package. First Citizens Bank offers a competitive and comprehensive benefits program. More information is available at https://jobs.firstcitizens.com/benefits.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Banking and Financial Services

Referrals can increase your chances of interviewing at First Citizens Bank by 2x.