Bank Operations Specialist

Regions Bank; Birmingham (AL); Remote; USD 43,000 - 53,000; Full time

Benefits offered by this job

401K with Company Match

Medical, Dental and Vision Benefits

Paid Vacation/Sick Time

Parental Leave

Job summary

Regions Bank is seeking a Bank Operations Specialist to perform a variety of operational tasks within Bank Operations. The role requires processing incoming work, resolving inquiries, and ensuring compliance with risk management and cybersecurity practices.

Remote currently, with potential onsite in Hoover, AL, and a 1:00 PM–10:00 PM schedule with weekend rotation. Requirements include a high school diploma or GED and at least two years of related experience; proficiency in Excel and Word,

Qualifications

• High school diploma or GED required.
• Two years of operations or related work experience.

Responsibilities

• Review incoming work and route to appropriate resources.
• Resolve customer or associate inquiries.
• Prepare, edit, distribute, and correct complex documents.
• Research and resolve related issues and questions.
• Follow established guidelines under limited supervision.
• Ensure compliance with risk programs, regulations, and cybersecurity; support process improvements.
• May mentor less experienced team members.

Skills

Data entry

Time management

Written communication

Verbal communication

Regulatory compliance

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Bank Operations Specialist performs a variety of operational tasks within Bank Operations.

Primary Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed
• Resolves customer or associate inquiries as necessary
• Prepares, edits, distributes, and/or corrects specialized and/or complex documents
• Researches and resolves related issues and general related questions
• Works under limited supervision following established guidelines and procedures
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May provide guidance to less experienced team members

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of operations or related work experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong time management skills
• Strong written and verbal communication skills

Additional Preferred Skills And Competencies

• Technical and operational experience in a banking, financial services, or related environment preferred.
• Working knowledge of ATM operations, cash management processes, and banking procedures.
• Strong understanding of banking systems, transaction processing, and operational controls.
• Proven ability to work effectively as a team player in a collaborative, fast-paced production environment.
• Results-driven with the ability to meet and exceed monthly production and performance goals.
• Quick learner with the ability to adapt to new processes, systems, and changing business needs.
• Strong attention to detail with excellent problem-solving and organizational skills.

Work Schedule: 1:00 PM - 10:00 PM and weekend rotation as part of the regular schedule + shift differential.

Must reside within a reasonable driving distance of Hoover, AL.

This position is currently remote but may be asked to come onsite or sit onsite in the future. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target: $40,000.00 USD

Median

$48,310.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits‑eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.