Bank Operations Services Supervisor (Teller Manager)

First Citizens; San Francisco (CA); On-site; USD 35,000 - 53,000; Full time

Job summary

First Citizens Bank seeks an Operations Services Supervisor to manage a single branch, lead a service line team, process teller transactions, and educate customers about bank capabilities. You will identify sales opportunities, refer clients to specialists, uphold regulatory and risk standards, and collaborate with partners to deliver exceptional service and branch performance.

The role requires strong leadership, financial literacy, and adaptability to evolving technology, with emphasis on

Qualifications

• Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management.
• High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management.
• Preferred Area of Experience: Management or supervisory experience
• Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management

Responsibilities

• Team Management: Manage performance and personnel functions for a team, ensuring operational soundness and results.
• Service Standards: Foster partnerships, uncover sales or referral opportunities, address customer needs.
• Operations and Administration: Ensure regulatory compliance, training deadlines, and efficient operations.
• Position Specific Skills: Financial literacy, retail banking knowledge, operations management

Skills

Management

Customer Service

Adaptability

Teamwork

Influence

Sales Skills

Communication

Financial literacy

Knowledge of retail banking products

Operations management

Education

Bachelor's Degree or equivalent and 1 year of experience

High School Diploma or GED and 5 years of experience

Job description

Overview

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

• Management Skills: Capable of managing and developing members on a team to ensure operational soundness
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Influence: Capable of building rapport with different personalities to drive positive results
• Sales Skills: Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities & Qualifications

Duties & Responsibilities:

Team Management - Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities and authorities, providing one on one feedback and coaching that supports associate development and achievement of results. Regularly and proactively leverage the expertise of bank partners, other managers or team

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills:

• Financial literacy
• Knowledge of retail banking products and services
• Operations management

Qualifications:

Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience

Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management

Additional Information

The base pay for this position is generally between $25.24 to $38.70 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.