Bank Customer Account Representative

Cornerstone Capital Bank; Lubbock (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Cornerstone Capital Bank is seeking a Customer Account Representative to join our New Accounts team. You will assist customers with opening and maintaining accounts, process transactions, and promote the bank’s products and services.

The role emphasizes strong customer service, accurate data entry, and compliance with laws and regulations. A high school diploma and banking experience are preferred; on-site position in Lubbock, TX.

Qualifications

• Good oral and written communication skills and product marketing aptitude.
• Motivated, dependable and responsible.
• Approachable with a positive attitude.
• Self-starter with strong time management and prioritization.
• Reliable with regular attendance and punctuality.
• Sensitive to confidential information.
• Conflict resolution and problem-solving aptitude.
• Ability to learn new systems quickly.

Responsibilities

• Greeting, engaging, and building relationships with retail partners and customers.
• Provide efficient, courteous service and cross-sell products.
• Open and maintain bank accounts.
• Prepare and maintain account paperwork (signature cards, transfers, service charges).
• Stay updated on bank products and explain them to customers.
• Collect information and file debit card disputes.
• Update and process documents for new/existing accounts.
• Initiate debit card orders and data entry for card maintenance.
• Process documentation for closed, lost, stolen, or destroyed debit cards.
• Follow processes and comply with laws and regulations.
• Conduct and process wire transfers and wire agreements.
• Educate customers about account benefits.
• Answer phones and route calls.
• Process check orders.
• Escalate issues to staff/management as needed.
• Represent bank professionally outside office hours.
• Demonstrate flexibility to perform other duties.

Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Influence

Agility

Communication Skills

Education

High School Diploma or equivalent

Prior related office experience

Job description

Title: Customer Account Representative
Department: New Accounts
Reports to: Director of Customer Service/Branch Manager/President
FLSA: Salaried Non-Exempt
Summary: Responsible for processing all new account transactions by assisting customers in their selection of various accounts and financial services, and cross‑selling the Bank’s products and services.

Job Skills:

• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions from both internal and external customers
• Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
• Teamwork: Strives to build strong working relationships with those on their team as well as cross‑functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities
• Influence: Possess the capacity to be aware of, control, and express emotions, and to handle interpersonal relationships judiciously and empathetically
• Agility: Able to process information and move quickly through problem resolution
• Communication Skills: Comfortable and confident proactively engaging with and in conversation with different audiences

Specific Job Functions:

• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers
• Provides efficient and courteous customer service, cross‑marketing products and services to generate new business for the financial institution when appropriate.
• Opens and maintains accounts offered by the financial institution.
• Prepares and maintains account paperwork, including signature cards, check orders, transfers and service charges.
• Keep up‑to‑date on Peoples Bank product knowledge and be able to explain in detail all bank products and services available to the customers
• Responsible for collecting information and filing debit card disputes
• Update and process all documents pertaining to new and existing accounts
• Initiate debit card orders and perform data entry for card maintenance
• Process documentation and perform data entry for closed, lost, stolen or destroyed debit cards
• Follow established processes and guidelines in daily activities and adhere to all applicable laws and regulations.
• Conduct and process wire transfers and wire agreements
• Ensure customers walk away educated about account benefits
• Answer telephones and transfer calls to the appropriate person
• Process check orders
• Escalate customer issues to the appropriate staff and management for resolution as needed
• Represent the bank in a professional manner during and outside of office hours
• Demonstrate flexibility to perform every other duty as assigned

Basic Qualifications:

• Good oral and written communication skills, as well as good product marketing skills
• Must be motivated, dependable and responsible
• Must be approachable and present a positive attitude
• Must be a self‑starter and able to work independently possessing good effective time management skills and ability to organize and prioritize
• Highly reliable with the ability to maintain regular attendance and punctuality
• Sensitivity to confidential information is required
• Aptitude for conflict resolution and problem solving
• Ability to learn new systems quickly and effectively

Education and Experience:

• High School Diploma or equivalent
• Relevant experience in banking or financial services a plus
• Prior related office experience preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• Able to hear average or normal conversations and receive ordinary informationUse of hands to make small movements such as typing and picking up small objects
• Visual acuity necessary to prepare or inspect documents or products or open machinery

Personal Hygiene:

• Position requires candidate to present themselves in a professional manner, with respect to clothing, personal hygiene and appearance. These standards commensurate with our organizations practices of appropriate business conduct and professionalism.

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.