Bank Credit Services Representative (Bilingual) - S

Canadian Tire Corporation; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values diversity and inclusion. This role focuses on enhancing customer relationships through effective communication and problem-solving. You'll conduct outbound calls, assist customers in payment commitments, and create tailored payment plans. If you thrive in a collaborative environment and are passionate about customer service, this opportunity is perfect for you. Be part of an organization that prioritizes innovative financial solutions and values the contributions of its diverse workforce.

Qualifications

• 2+ years of strong customer service or collection experience.
• Ability to handle stressful situations with composure.

Responsibilities

• Conduct outbound calls to customers for payment commitments.
• Create payment plans to address delinquent accounts.

Skills

Customer Service Skills

Conflict Resolution

Problem Solving

Communication Skills

Computer Knowledge

Team Collaboration

Job description

The option to work remotely is available for applicants residing in Ontario.

What you’ll do:

• Conduct primarily outbound calls to our customers, offering education, guidance and assistance in order to obtain a payment commitment
• When required, create a payment plan that will help satisfy the delinquency of accounts
• Ensure that information has been updated and recorded properly
• Identify an appropriate payment plan to recover the past due amounts through effective questioning to determine individual financial situations
• Build strong customer interactions using the Art of Communication model

What you bring: We are looking for high performing individuals who are:

• Individuals with 2+ years of strong customer services skills and/or collection experience
• Strong communicators who have passion for problem solving and conflict resolution
• Ability to handle stressful situations with composure
• Computer knowledge and experience
• Collaborative team players with superior influencing skills, who build relationships with peers and customers.
• Customer focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions oriented and outcome focused, with a strong attention to detail
• Team players with strong communications skills, who build relationships easily

Hours of our contact centre are:
Monday to Friday 7am-9pm
Saturday 8am-6pm
Sunday 1pm-5pm
Shifts will be primarily evenings and weekends, you must be available during evenings and weekends to be considered.

*As a condition of employment, our bank positions are subject to the successful completion of the following pre-employment conditions:*

• Reference Check
• Credit Checks
• Criminal Background Check
• Sanctions & PEP Screening

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better..

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.