Bank Coordinator Assistant

Practice Plus Group; Maryland; On-site; USD 35,000 - 50,000; Full time

Job summary

A major healthcare service provider in Maryland is seeking an Admin Assistant to support their Out Of Hours services. As part of the role, you will manage patient appointments, work closely with healthcare providers, and ensure high performance standards are met. Ideal candidates will have a strong administrative background, effective communication skills, and attention to detail. Flexible hours are available.

Qualifications

• Educated to GCSE level or equivalent.
• Prior background with a strong focus on administration, preferably within a healthcare setting.
• High attention to detail and ability to type quickly with accuracy.
• Effective telephone manner, able to communicate confidently.
• Ability to negotiate, influence and persuade as appropriate.

Responsibilities

• Support the Co-ordinators and OOH Manager in achieving performance levels.
• Call patients to arrange appointment times.
• Manage shifts by analysing call volumes and staffing levels.
• Ensure cases are processed and completed during shifts.
• Attend mandatory training courses as applicable.

Skills

Communication skills

Organisational skills

Attention to detail

Negotiation skills

Education

GCSE level or equivalent

Job description

Ever thought you could do more with your communication, organisation and administration skills? Join the team supporting our telephone triage and Out Of Hours services in Worcestershire, and you\'ll get a flexible choice of hours, plus the chance to develop your career. As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It\'s better for everyone.

Within this role you will assist the Co-ordinator with administration processes for patients and support all requirements of the service in terms of the OOH urgent care service and the helpline during in hours and OOH periods.

You will build and maintain relationships with the Management Team, GPs, Community Services, other healthcare providers and external suppliers.

Main duties of the job

To support the Co-ordinators and OOH Manager in achieving performance levels. Call patients to arrange appointment times at the nearest available PCC. Despatch patient calls within Practice Plus Group performance standards. Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels. All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session. Ensure that manual calls have been processed and completed in line with policy. Possess a working knowledge of the fire procedures and the relevant action in the case of activation of the fire alarm or Disaster Recovery. Be fully aware of our Escalation and DR policy and how to implement a manual working process as required. To participate in duties as designated by the on call supervisor/manager/co-ordinator during peak times. Ensure courtesy calling is actioned in accordance with our policies. Keep up to date with new policies and procedures. To attend all mandatory training courses when applicable.

About us

Essential Skills Educated to GCSE level or equivalent. Prior background with a strong focus on administration, preferably within a healthcare setting. High attention to detail and ability to type quickly with accuracy. Effective telephone manner, able to confidently communicate to internal stakeholders and patients. Ability to negotiate, influence and persuade as appropriate.

Qualifications

• Educated to GCSE level or equivalent
• Prior background with a strong focus on administration, preferably within a healthcare setting
• High attention to detail and ability to type quickly with accuracy
• Effective telephone manner, able to confidently communicate to internal stakeholders and patients
• Ability to negotiate, influence and persuade as appropriate

Experience

• Experience in administration roles within healthcare or similar environments

Additional Criteria

• De-identified DBS check required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.