Bank Center Manager

American Bank of Commerce; Lubbock (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Telemedicine

Paid Time off and Holidays

401k and ESOP

Flexible Spending Account

Life Insurance

Long-Term Disability

Job summary

American Bank of Commerce is seeking an experienced Bank Center Manager to lead branch performance, operations, and customer experience. You will develop high-performing teams and drive growth in deposits, loans, and market share.

The role requires a results-oriented leader with strong relationships, compliance knowledge, and a commitment to exceptional service. Competitive salary and benefits accompany a dynamic, community-focused environment.

Qualifications

• High school diploma or equivalent required; college coursework or degree preferred.
• Significant experience in banking, financial services, or customer service with increasing responsibility.
• Demonstrated leadership abilities, including staff recruitment, training, coaching, and performance management.
• Strong organizational and time management skills; ability to multitask in a dynamic environment.
• Knowledge of facility management, security procedures, and regulatory compliance.
• Exceptional communication and interpersonal skills for building relationships with staff, customers, and community partners.
• Proficient problem-solving and decision-making with sound judgment.
• Commitment to delivering outstanding customer service and achieving sales objectives.
• Understanding of banking products, services, and regulatory requirements.
• Proficiency with computer systems and office software (Windows, Excel, internal bank apps).
• Adaptable to change; stress management; professionalism.

Responsibilities

• Champion high standard of customer service by listening to customers and tailoring solutions.
• Supervise and mentor frontline staff in sales and service delivery.
• Oversee branch facilities; maintain branding and regulatory standards.
• Coordinate with vendors for maintenance and address branch needs.
• Ensure adherence to operational controls, policies, and procedures.
• Partner with HR to recruit, onboard, and manage staff.
• Manage and schedule staff; foster a collaborative, performance-driven environment.
• Evaluate direct reports and conduct timely performance reviews.
• Ensure ABC Manager responsibilities are fulfilled or cover gaps when needed.
• Welcome customers and identify financial needs.
• Open new accounts; cross-sell products and services; refer to departments.
• Collaborate with market leaders to grow deposits, loans, and customer base.
• Maintain knowledge of bank products and promotions.
• Participate in branch marketing and sales initiatives.
• Coordinate staff training and development.
• Support teller operations and provide backup on teller line.
• Conduct outreach to portfolio customers and prospects.
• Partner with Business Bankers for joint customer meetings.
• Uphold compliance, security, and confidentiality standards.

Skills

Leadership

Recruitment

Training

Coaching

Performance management

Customer service

Communication

Regulatory knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

Windows

Excel

Banking software

Job description

Description

We are seeking an experienced and motivated Bank Center Manager to lead the overall performance, operations, and customer experience of our branch. This leadership role is ideal for a results-oriented professional who excels at building strong customer relationships, developing high-performing teams, and driving growth in deposits, loans, and overall market share.

Description

We are seeking an experienced and motivated Bank Center Manager to lead the overall performance, operations, and customer experience of our branch. This leadership role is ideal for a results-oriented professional who excels at building strong customer relationships, developing high-performing teams, and driving growth in deposits, loans, and overall market share.

About Us

At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do.

We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships.

We also understand that navigating the world of finance can be a complex process. That’s why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute.

At the core of our company is a commitment to Doing the Right Thing—always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us.

Join us and be part of a team that is driven by these values—where growth, simplicity, and integrity define our path forward.

Why Join Us?

• A dynamic and supportive team environment
• Opportunities for growth and career development
• Competitive compensation and benefits package

Essential Job Functions

• Champion a high standard of customer service by actively listening to customers’ needs and recommending tailored solutions.
• Supervise, mentor, and coordinate the activities of frontline staff engaged in sales and service delivery.
• Oversee branch facilities, collaborating with market leaders, marketing, and compliance teams to maintain branding and regulatory standards.
• Coordinate with vendors for maintenance, and address branch operational needs as assigned.
• Ensure strict adherence to operational controls, policies, and procedures.
• Partner with Human Resources to assess staffing needs, conduct recruitment, and manage staff onboarding and terminations.
• Manage and schedule staff, assign duties, and foster a collaborative, performance-driven environment.
• Evaluate direct reports, including Assistant Bank Center Managers, by reviewing performance metrics, records, and reports, and conducting timely performance reviews.
• Ensure Assistant Bank Center (ABC) Manager is fulfilling responsibilities (if no ABC Manager, ensures branch operational requirements are met, including RAP reports, Safe Box, alarm codes, etc.)
• Welcome customers, build rapport, and identify individual financial needs.
• Open new accounts, cross-sell products and services, and refer customers to relevant departments as appropriate.
• Collaborate with market leaders to achieve targeted growth in deposits, loans, and customer base for the assigned branch.
• Cultivate and maintain strong customer relationships, serving as a trusted advisor for both customers and prospects.
• Consistently meet and exceed individual and branch performance goals and objectives.
• Maintain comprehensive knowledge of all bank products, services, and promotions.
• Actively participate in branch marketing campaigns and sales initiatives.
• Coordinate and facilitate ongoing staff training and professional development activities.
• Support teller operations and provide backup assistance on the teller line as needed.
• Conduct outreach calls to existing portfolio customers and new prospects to drive business growth.
• Partner with Business Bankers for joint customer meetings, offering a comprehensive suite of commercial and consumer banking solutions.
• Uphold all compliance, security, and confidentiality standards as outlined in the bank’s Information Security and Written Security Programs.
• Maintain the branch Community Reinvestment Act (CRA) file and Business Continuity Plan.
• Ensure compliance with all applicable federal, state, and internal policies, procedures, laws, and regulations.
• Perform additional duties and special assignments as directed by management.

Benefits

We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include:

• Medical, Dental, Vision, Telemedicine
• Paid Time off, Paid Volunteer Time, and Paid Holidays
• Flexible Spending Account, Dependent Care FSA
• Basic Life and AD&D Insurance, Voluntary Life and AD&D
• Long-Term Disability
• 401k and Employee Stock Ownership (KSOP) Retirement Plan
• Recruiting Referral Bonus
• Lifestyle Spending Account Program

Requirements

Qualifications

• High school diploma or equivalent required; college coursework or degree preferred.
• Significant experience in banking, financial services, or customer service, with a proven record of increasing responsibility.
• Demonstrated leadership abilities, including staff recruitment, training, coaching, and performance management.
• Strong organizational and time management skills, with the ability to prioritize and multitask in a dynamic environment.
• Knowledge of facility management, security procedures, and compliance with safety and regulatory standards.
• Exceptional communication and interpersonal skills for building relationships with staff, customers, and community partners.
• Proficient problem-solving and decision-making skills, with sound judgment and conflict resolution abilities.
• Commitment to delivering outstanding customer service and achieving sales objectives.
• Thorough understanding of banking products, services, and regulatory requirements.
• Proficiency with computer systems and standard office software (e.g., Windows, Excel, internal bank applications).
• Adaptability to change, effective stress management, and professionalism in all workplace situations.

EEO/AA/Background Disclaimer

If you are unable to submit your application electronically, you may contact the Human Resources Department at 806-775-5000 for assistance. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job-related factors, such as qualifications, performance, and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates, and fringe benefits.

The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital, and productive job fulfillment at all levels of our company.

Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.