Bank Branch Manager

First National Bank of Michigan; Holland (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

First National Bank of Michigan is seeking a Branch Manager to lead a busy branch, drive sales, service, and operations, and expand the customer base. You will collaborate with Commercial Relationship Managers and partners to grow business and strengthen existing relationships.

The role emphasizes outside sales, customer service, and leadership in a fast-paced environment, with a focus on profitability and quality service.

Qualifications

• Bachelor’s degree in Management or Finance preferred.
• 5+ years of Branch Manager experience.
• 5+ years of retail banking experience.
• 2+ years of Treasury management experience.

Responsibilities

• Proactively drives new deposit and loan opportunities.
• Manages a portfolio of high value consumer and commercial clients.
• Educates team on bank products, services, and policies.
• Resolves problems and initiates process improvements.
• Identifies opportunities with high-net-worth individuals through Private Banking.
• Develops new residential lending opportunities with current clients and prospects.
• Demonstrates outside sales, relationship management, and presentation skills.
• Attends business networking events in local centers of influence.

Skills

Customer focus

Multi-tasking

Communication skills

Time management

Analytical skills

Education

Bachelor’s Degree in Management or Finance

Job description

Responsible for the efficient, effective management of a branch, ensuring that established policies and procedures are followed. As a leader in our branch network, you will drive all facets of sales, service, and operations, acquire new consumer and business customers and Commercial Relationship Managers and other partners to generate new business and strengthen existing customer relationships.

Essential Functions:

• Proactively drives new deposit and loan opportunities through outside calling, pre-set appointments and effectively partnering with additional FNBM line of business partners including commercial, treasury, private banking, merchant, & residential lending to increase profitability of the branch.
• Manages a portfolio of high value consumer and commercial clients working effectively to strengthen existing relationships to their full potential.
• Knowledgeable in all bank products and ensures that your team is educated on our products, services, technology, and policies.
• Problem Resolution – work with customers, staff, and internal departments to resolve problems and initiate process improvement.
• Works closely with Private Banking to identify opportunities with high-net-worth individuals.
• Consistently develops new residential lending opportunities by identifying the needs of current bank clients and new bank prospects.
• Demonstrates expertise in outside sales calling, customer service, relationship management, consumer lending, commercial business banking and effective presentation skills.
• Routinely attends business networking events held by local centers of influence.

Safety & Security

• Follows all Bank safety and security policies and procedures and works in a responsible manner so as not to create a hazard to oneself or others; maintains confidentiality at all times when dealing with customers’ financial records and personal information.

Quality

• Maintains a quality mind-set at all times to ensure for the delivery of best-in-class products and services, and unsurpassed customer satisfaction.

Customer-Focus

• Delivers a world-class experience for our customers by bringing passion, dedication and integrity to the job every day.

Non-Essential Functions:

• Maintains a neat, orderly, and organized work area at all times.
• Performs other related duties, as assigned.
• May be temporarily rotated to other positions within and outside of home department to meet organizational needs.

Education & Experience

• Bachelor’s Degree in Management or Finance preferred.
• 5 or more years of Branch Manager experience.
• 5 or more years of retail banking experience required.
• 2 or more years of Treasury management experience.

Knowledge, Skills & Abilities

• Strong customer and community focus.
• Exceptional multi-tasking and organizational skills with the ability to prioritize accordingly while meeting deadlines within a fast-paced team environment.
• Demonstrates a strong initiative and willingness to take ownership, and drive improvements independently.
• Strong communication and organizational skills; detail-oriented with a high degree of accuracy.
• Demonstrates sensitivity to the Bank’s needs, customer and employee goodwill and the public image.
• Strong command of the English language in written and verbal forms.
• Demonstrate ability to analyze and interpret personal income documents.
• Effectively present information in a written format.
• Work independently under time constraints.
• Initiator of self-improvement (outside classes, seminar, networking, etc.)
• Good verbal and written communication skills
• Ability to organize, prioritize and multi-task.
• Detail oriented.

Physical Requirements:

• Frequently required to use hands and fingers to handle, feel or operate equipment, and reach with hands and arms.
• Frequently required to talk and hear; frequently required to stand and walk.
• Occasionally required to climb, balance, stoop, kneel, crouch, bend, twist, and crawl.
• Occasionally required to lift, push, pull and/or move up to 25 pounds.
• Specific vision abilities required include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.