Banamex - KYC Operations Sr. Supervisor - C11

Citi; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a KYC Operations Sr. Supervisor to provide leadership in Anti-Money Laundering governance and oversee a dedicated internal KYC program. This role involves team management, regulatory reporting, monitoring client onboarding, and ensuring compliance with local regulations. Applicants should possess a bachelor's degree, relevant experience in management and the financial sector, and strong organizational and decision-making skills.

Qualifications

• 2-5 years of relevant experience desired.
• Experience in personnel management required.
• Experience in the financial sector preferred.

Responsibilities

• Manage and develop the KYC team while ensuring service standards.
• Liaise with compliance and provide MIS reports.
• Oversee new client onboarding and ensure compliance.

Skills

Leadership

Organizational Skills

Decision Making

Problem-Solving

Communication

Education

Bachelor's degree or equivalent experience

Job description

The KYC Operations Sr. Supervisor is an intermediate management-level position responsible for providing leadership and direction to a team of employees to deliver Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Customer) program at Citi.

Responsibilities:

1. Manage and develop team members, ensuring service level standards are met.
2. Liaise with Compliance department and senior management within supported business units.
3. Oversee new client onboarding and implement process improvements to enhance the onboarding experience.
4. Provide Management Information System (MIS) reports to senior management and ensure targets are met within deadlines.
5. Monitor daily account refresh activities to meet regulatory and documentation requirements.
6. Perform quality reviews on new client and refresh cases to ensure high standards before finalization.
7. Maintain the 'Book of Work' for system releases and infrastructure enhancements.
8. Advise the KYC Compliance and Controls team (10+ employees).
9. Complete KYC records accurately and timely, ensuring compliance with local regulations and Citi standards.
10. Update KYC forms and client profiles per policy requirements.
11. Follow up with clients to receive information promptly.
12. Perform KYC tasks, including monitoring, tracking, and managing expiring records, and ensuring records are current.
13. Operate with limited supervision, exercising judgment and autonomy.
14. Act as Subject Matter Expert (SME) to stakeholders and team members.
15. Manage teams effectively.
16. Assess risks appropriately in business decisions, ensuring compliance with laws, regulations, and policies, and escalating control issues as needed.

Qualifications:

• 2-5 years of relevant experience.

Education:

• Bachelor's degree or equivalent experience.

Experience in the financial sector, account opening, and onboarding is preferred.

Required experience in personnel management.

Strong motivation and proactive leadership skills.

Excellent organizational and time management skills.

Decision-making and problem-solving abilities.

Clear written and verbal communication skills with teams and management.

Note: The job posting is active and available.