Bambara - Remote Telephonic Interpreters

Language Services Associates, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a telephonic interpreter fluent in English and Bambara to join their network of independently contracted interpreters. This role involves facilitating communication for the Limited English Proficient community across various settings, including medical and legal environments. The ideal candidate will have a passion for helping others thrive in a global environment and possess strong customer service skills. If you are dedicated to maintaining high standards of confidentiality and professionalism, this opportunity could be the perfect fit for you.

Qualifications

• Full fluency in English and Bambara is essential.
• 2+ years of professional interpreting experience preferred.
• Technology proficient with web-based platforms and Microsoft Word.

Responsibilities

• Provide effective telephonic remote interpreting.
• Answer inbound calls promptly and provide superior customer service.
• Adhere to professional conduct and confidentiality standards.

Skills

Fluency in English

Fluency in Bambara

Customer Service Skills

Confidentiality Standards

Education

40+ hour medical interpreting training

Industry specific certifications/trainings

Tools

Microsoft Word

Web-based platforms

Email

Job description

Overview:

As a telephonic interpreter for Bambara in LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities:

1. Provide effective telephonic remote interpreting
2. Answer inbound calls in a timely manner
3. Provide superior customer service
4. Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
5. Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
6. Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

1. Full fluency in both English and Bambara
2. US or International Based
3. Technology proficient (web-based platforms, email, Microsoft Word)
4. Landline phone access for sound quality
5. An interpreting space that is quiet, secure, and free from outside noises
6. 2+ years of professional interpreting experience preferred
7. Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
8. Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.