Bakery Venue Customer Service Specialist

Whole Foods Market IP. L.P.; Kahului (HI); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Kahului, Hawaii is seeking a capable Team Member to support customer service, stocking, and sanitation duties. This role emphasizes friendly, efficient service and adherence to health and safety standards.

You will handle duties across front-end and floor, engage with customers, maintain product quality, and contribute to store programs and continuous improvement while working flexible hours.

Qualifications

• Good understanding of food production and fundamental cooking techniques.
• Ability to visually examine products for quality and freshness.
• Strong customer service mindset and ability to engage with customers.
• Proactive selling and product knowledge to assist customers.
• Clear communication and teamwork to support store goals.
• Ability to work effectively in a fast-paced environment.
• Understanding of WFM quality goals and standards.

Responsibilities

• Weighs, prices, and packages customer orders.
• Understands venue menus, stays abreast of specials, menu changes, etc.
• Follows cash handling procedures related to the service venues.
• Monitors product quality and freshness and ensures proper product rotation.
• Completes product spoilage and transfer records as needed.
• Arrives to work station on time, groomed, and ready to work; attends trainings.
• Provides excellent customer service and uses suggestive selling techniques; answers phones promptly.
• Maximizes sales through proper prepping, storing, rotating, stocking, and merchandising.
• Follows procedures including health and sanitation and safe work practices.
• Maintains a clean and sanitary environment and equipment per standards.
• Performs opening, mid, and closing duties and ensures pricing accuracy.
• Reports safety hazards and violations promptly.
• Performs other duties as assigned by leadership.

Skills

Food production knowledge

Quality & freshness check

Customer service

Proactive selling

Communication skills

Team player

Time management

Fast-paced environment

WFM quality goals

Job description

Whole Foods Market in Kahului, Hawaii is seeking a capable Team Member to support customer service, stocking, and sanitation duties. This role emphasizes friendly, efficient service and adherence to health and safety standards.

You will handle duties across front-end and floor, engage with customers, maintain product quality, and contribute to store programs and continuous improvement while working flexible hours.