Bakery Team Member - Guest Service Representative/Crafter

Nothing Bundt Cakes; Lanham (MD); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Bakery Team Member to create memorable experiences for guests. In this dynamic role, you'll engage with customers, provide exceptional service, and contribute to a warm atmosphere. Responsibilities include greeting guests, processing orders, and maintaining a clean bakery environment. This position offers flexible hours and opportunities for both part-time and full-time work. If you are energetic, friendly, and enjoy working in a fast-paced environment, this is the perfect opportunity for you to shine!

Qualifications

• Energetic and friendly with a passion for guest service.
• Ability to multitask and maintain attention to detail.

Responsibilities

• Greet guests warmly and maintain a welcoming environment.
• Process orders efficiently and maintain bakery cleanliness.
• Assemble cake and balloon orders according to specifications.

Skills

Customer Service

Multitasking

Attention to Detail

Basic Math Skills

Organizational Skills

Education

Previous Guest Service Experience

Job description

Bakery Team Member - Guest Service Representative/Crafter

Join to apply for the Bakery Team Member - Guest Service Representative/Crafter role at Nothing Bundt Cakes.

Position Details

Title: Guest Service Representative/Crafter

Location: Woodmore Towne Centre | 9301 Woodmore Center Drive #511, Glenarden, MD 20706

Reports To: Bakery Manager/Lead Operator

Job Description

At Nothing Bundt Cakes, the Guest Services Representative creates a warm, welcoming environment for our guests, offers creative solutions for celebratory occasions, and sells our delicious cakes. You will be the first point of contact, engaging guests, creating memorable experiences, and leaving positive impressions. This role embodies NbC core values and a commitment to guest satisfaction, excellence, and efficiency.

Responsibilities

1. Greet guests promptly with warmth and enthusiasm, following NbC Sweet Steps of Service.
2. Maintain product knowledge to educate guests on cake options, pricing, promotions, and retail merchandise.
3. Suggest additional items like balloons, candles, and cards for celebrations.
4. Process orders efficiently using the point-of-sale system and invite guests to join the NbC Email Club.
5. Maintain cleanliness and organization of the bakery environment.
6. Replenish retail merchandise and cake displays.
7. Assemble cake and balloon orders according to specifications, following decorating standards.
8. Prioritize workload to ensure timely completion of orders and assist walk-in guests.
9. Prepare decorations, packaging, and ensure supplies are stocked.
10. Monitor inventory of supplies and notify management when restocking is needed.
11. Ensure cakes meet quality standards and report any issues.
12. Follow health, safety, and NbC policies, including dress code and hygiene.
13. Maintain punctuality and consistent attendance.

Core Values and Competencies

• Servant's Heart: Support team and guests reliably, with humility and empathy.
• Spirit of a Champion: Pride, drive, ownership, and brand adherence.
• Genuine Connections: Warmth, enthusiasm, relationship-building, and respectful communication.

Knowledge, Skills, and Abilities

• Energetic, friendly, helpful, patient, and confident in social interactions.
• Ability to multitask with attention to detail.
• Organized, self-motivated, and tech-savvy, with basic math skills.
• Able to stand for extended periods and work in a fast-paced environment.

Qualifications

• Must be 16 years or older.
• Previous guest service experience is a plus but not required.

Work Schedule

Flexible hours, including mornings, evenings, weekends (especially Saturday), and holidays. Both part-time and full-time positions available.